Supports and maintains public-facing content management systems (CMS) and digital service applications; Administers, configures, and troubleshoots web applications, PHP-based systems, and business applications; Plans, tests, and implements application upgrades, patches, enhancements, and new releases; Partners with business users, vendors, and technical teams to identify requirements, resolve issues, and improve application performance; Develops, maintains, and supports online forms, workflows, and digital business processes; Manages application security, user accounts, roles, permissions, and system configurations; Supports website content publishing, information architecture, accessibility compliance, and user experience improvements; Monitors and maintains integrations between websites, forms, databases, and third-party systems; Develops and maintains documentation, technical procedures, and user guides; Assists with application recovery, backup validation, and business continuity activities; Develops and supports SharePoint, Power Automate, and workflow automation solutions to improve operational efficiency; Coordinates application-related projects and collaborates with vendors, stakeholders, and technical teams to support digital initiatives; Performs related duties as required. Two (2) years of the General Experience must have been performing basic technical support work in such areas as: help desk functions; installing and maintaining basic computer hardware and software; data communications, microcomputer support, production control or programming; performing any closely related basic technical support function.