FULL_TIME

FEED

YEAR

Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. With more than 3,000 global customers relying on Verbit—including top law firms, universities, enterprises and media organizations—we’re building the future of how speech data is processed, understood and used.

Position Overview: The Director, Sales Operations is hands-on, driving revenue growth and global sales team productivity by optimizing processes, systems, applications, tools and data analytics. They manage CRM systems, forecasting, territory design, and reporting while collaborating with sales leadership to implement strategic initiatives and improve team efficiency. Reports to:Chief Revenue Officer Location: Remote (U.S.) Key Responsibilities:<ul style="margin-bottom:11px"><li style="margin-bottom:11px">Process Optimization: Analyze and enhance the end-to-end sales process to improve speed, efficiency, and scalability (This includes defining and implementing a renewal process).</li><li style="margin-bottom:11px">Technology & CRM Management: Oversee the sales tech stack (e.g., Salesforce), ensuring data integrity, system adoption, and integration of new tools.</li><li style="margin-bottom:11px">Analytics & Reporting: Develop dashboards to track key performance indicators (KPIs), sales metrics, and rep performance, providing actionable insights for leadership.</li><li style="margin-bottom:11px">Forecasting & Planning: Own the sales forecasting process, territory planning and, in partnership with finance, quota setting and commission structure.</li><li style="margin-bottom:11px">Sales Enablement: Collaborate with marketing and sales leadership on sales onboarding, training, lead management and sales compensation plans. This includes overall management of the annual sales conference.</li><li style="margin-bottom:11px">Team Management: Organize, guide, and support employees to achieve shared goals efficiently. Mentor for professional growth.</li></ul>Required experience/qualifications:<ul style="margin-bottom:11px"><li style="margin-bottom:11px">Experience: Demonstrated progressive experience in sales operations, sales analysis, or CRM management.</li><li style="margin-bottom:11px">Technical Skills: Deep proficiency in Salesforce.com or similar CRM systems and data visualization tools. Experience leveraging modern tools and automation, with a strong orientation toward AI-driven workflows and efficiency.</li><li style="margin-bottom:11px">Analytical Skills: Strong ability to interpret complex data, identify trends, and develop strategic, data-driven recommendations.</li><li style="margin-bottom:11px">Leadership: Excellent project management, communication, and cross-functional leadership skills. Key stakeholders include the sales and marketing leadership team, finance, customer success, MIS, and product management.</li><li style="margin-bottom:11px">Education: Bachelor’s degree in business, marketing, or related field.</li></ul>Desired experience/qualifications:<ul style="margin-bottom:11px"><li style="margin-left:8px">Experience with subscription management or renewal processes</li><li style="margin-bottom:11px;margin-left:8px">Customer success experience</li></ul>Other considerations:<ul style="margin-bottom:11px"><li style="margin-bottom:11px;margin-left:8px">Occasional travel to company offices (NY, Israel, PA), industry conferences, annual Sales Kick-Off required</li></ul>What makes Verbit unique? Verbit turns speech into impact. Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows. Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more. With more than 3,000 global customers relying on Verbit—including top law firms, universities, enterprises and media organizations—we’re building the future of how speech data is processed, understood and used. Verbit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  Powered by JazzHR

Verbit

Director, Sales Operations

Analysis Skills

Artificial Intelligence (AI)

Audiovisual

Automation

Compensation and Benefits

Conferences

Cross-Functional

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Data Analysis

Data Quality

Data Visualization Tools

Finance

Forecasting

International Sales

Lead Management

Leadership

Legal

Management of Information Systems/Technology (MIS)

Marketing

Mentoring

Onboarding

Performance Analysis

Performance Metrics

Process Improvement

Product Management

Project/Program Management

Reporting Dashboards

Revenue Growth

Sales

Sales Analysis

Sales Forecasting

Sales Management

Sales Operations

Salesforce.com

Strategic Planning

System Integration (SI)

Systems Administration/Management

Team Lead/Manager

Technical Leadership

Technical Sales

Travel Industry

Trend Analysis

Willing to Travel

partner JazzHR

UNKNOWN

Identifying, implementing and instituting account level and vertical industry sales strategies for selling and managing large complex accounts in a multi-solution environment. Business expertise and qualifications include: Experience managing strategic ECM software sales in multiple markets, preferably in a cloud-based environment.

<h5>Leading Ecm Sales Team </h5>This position will lead the ECM sales team and will be responsible for driving and delivering budgeted bookings and revenue goals. Key responsibilities include: <ul><li>Providing overall sales leadership for developing plans and strategies for growing business and achieving sales goals. </li><li>Attaining individual sales quota assignment, including building and maintaining an adequate pipeline, negotiating agreement terms and closing sales. </li><li>Meeting or exceeding budgeted quota targets by driving new business development in new and existing customers. Managing and overseeing negotiation processes to ensure acceptable outcomes on price and profitability. </li><li>Identifying, implementing and instituting account level and vertical industry sales strategies for selling and managing large complex accounts in a multi-solution environment. Making efficient use of resources to achieve maximum sales results. </li><li>Ensuring proper customer service levels are maintained and customer satisfaction is exceeding expectations. Partnering with service delivery and other technical teams to manage client issues and expectations. </li><li>Defining and coordinating sales training programs to improve knowledge and expertise in products and services and support company sales objectives. </li><li>Monitoring customer, market and competitive activity, providing feedback to executives and constantly revising sales strategy. </li><li>Working closely with Partnerships & Alliances to successfully establish and manage channel partner programs. </li></ul>Qualifications include: <ul><li>Strong track record in high performance sales and delivering revenue targets. </li><li>A strong background and knowledge of strategic account management, sales process and solution selling. </li><li>3+ years experience in sales of ECM software. </li><li>The ability to translate customer needs into solution requirements. </li><li>Excellent written, oral and presentations skills. </li><li>Strong interpersonal, strategic & tactical planning, and analytical skills. </li><li>The ability to function and influence others in a matrix management environment. </li><li>The ability to make decisions and think in broad terms, considering the impact on the entire company. </li><li>Outstanding consultative selling abilities and excellent interpersonal skills with executive level customers and partners. </li></ul>Business expertise and qualifications include: <ul><li>Experience managing strategic ECM software sales in multiple markets, preferably in a cloud-based environment. </li><li>A clear understanding of different sales models, selling methodologies and account strategies. </li><li>The ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment. </li><li>At least 5 years in sales for high technology products and services. </li><li>A four-year college degree. </li></ul>Why is this a great opportunity? Our client is an international provider of information management services that has records storage facilities in major cities nationwide.

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