We each bring something to the table, and we are looking for someone who has: • Preferred Experience, Knowledge, Skills, and Abilities • Strong subject matter expertise with current Windows-based desktop, hardware, software, networking, and peripherals, including, but not limited to, Microsoft products, desktops, laptops, VPN, printers, fax machines, video conferencing, telecommunications devices, including mobile devices, local area, and wireless networks, etc. While each day brings new opportunities at SPX, your core responsibilities will be: • Manages the lifecycle (ticket generation to closure) of all incidents and service requests for their affected end users, which includes, but is not limited to the assessment of impact and urgency, accurate description, contact information, assignment to the appropriate resolver group, resolution code, and verification with the end user that ticket may be closed.