OTHER

FEED

UNKNOWN

Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations. One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.

Overview:
Schedule is a 6 week rotation:Week 1 Sunday: 6:30am-3pm, Monday: OFF, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFFWeek 2 Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFFWeek 3 Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: OFF, Saturday: 6:30am-3pmWeek 4 Sunday: 6:30am-3pm, Monday: OFF, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFFWeek 5 Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFFWeek 6 Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: OFF, Saturday: 6:30am-3pm OR Week 1 Sunday: 9:30am-6pm, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: OFF, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFFWeek 2 Sunday: OFF, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFFWeek 3 Sunday: OFF, Monday: 9am-5:30, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: OFF, Friday: 9am-5:30pm, Saturday: 9:30am-6pmWeek 4 Sunday: 9:30am-6pm, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFFWeek 5 Sunday: OFF, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFFWeek 6 Sunday: OFF, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: OFF, Friday: 9am-5:30pm, Saturday: 9:30am-6pm Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities:
<ol><li>Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.</li><li>Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.</li><li>Promptly and courteously answers questions from external users and provides general information.</li><li>Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.</li><li>Demonstrates proficient computer and telephone/paging skills.</li><li>Demonstrates exceptional customer service skills.</li><li>Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.</li><li>Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.</li><li>Proficient in multiple mass communication notification tools.</li><li>Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.</li><li>Performs other duties as required or assigned</li></ol>

Qualifications:
<ul><li>High School Diploma or Equivalent</li><li>One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.</li><li>Must be able to use computer/phone for extended periods of time.</li><li>Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.</li><li>Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.</li><li>Demonstrated initiative and self-accountability with exceptional organizational and time management skills.</li><li>Complying with D-H policies and standards for all actions related to their role</li></ul>

Required Licensure/Certifications:
<ul><li>None</li></ul>

Dartmouth-Hitchcock Health

Emergency Dispatch Operator

Cerebral Vascular Accident

Code Blue

Computer Skills

Customer Support/Service

Healthcare

High School Diploma

Interpersonal Skills

Problem Solving Skills

Resolve Customer Issues

Telecommunications

Telephone Skills

Time Management

[AW]-iCims

Overview:
This position is located in Lebanon, NH. Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities:
<ol><li>Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.</li><li>Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.</li><li>Promptly and courteously answers questions from external users and provides general information.</li><li>Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.</li><li>Demonstrates proficient computer and telephone/paging skills.</li><li>Demonstrates exceptional customer service skills.</li><li>Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.</li><li>Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.</li><li>Proficient in multiple mass communication notification tools.</li><li>Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.</li><li>Performs other duties as required or assigned</li></ol>

Qualifications:
<ul><li>High School Diploma or Equivalent</li><li>One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.</li><li>Must be able to use computer/phone for extended periods of time.</li><li>Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.</li><li>Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.</li><li>Demonstrated initiative and self-accountability with exceptional organizational and time management skills.</li><li>Complying with D-H policies and standards for all actions related to their role</li></ul>

Required Licensure/Certifications:
<ul><li>None</li></ul>

Associate Telephone Operator - Per Diem, Rotating

Overview:
Schedule is a 6 week rotation:Week 1 Sunday: 3pm-11:30pm, Monday: 2:30pm-11pm, Tuesday: OFF, Wednesday: 3pm-11:30pm, Thursday: 12:30pm-9pm, Friday: 12:30pm-9pm, Saturday: OFFWeek 2 Sunday: OFF, Monday, 12:30pm-9pm, Tuesday: 3pm-11:30pm, Wednesday: OFF, Thursday: 12:30pm-9pm, Friday: 2:30pm-11pm, Saturday: 3pm-11:30pmWeek 3 Sunday: 3pm-11:30pm, Monday: 2:30pm-11pm, Tuesday: OFF, Wednesday: 3pm-11:30pm, Thursday: 12:30pm-9pm, Friday: OFF, Saturday: 3pm-11:30pmWeek 4 Sunday: 3pm-11:30pm, Monday: 12:30pm-9pm, Tuesday: 3pm-11:30pm, Wednesday: OFF, Thursday: 12:30pm-9pm, Friday: 2:30pm-11pm, Saturday: OFFWeek 5 Sunday: OFF, Monday: 2:30pm-11pm, Tuesday: 12:30pm-9pm, Wednesday: 12:30pm-9pm, Thursday: OFF, Friday: 12:30pm-9pm, Saturday: 3pm-11:30pmWeek 6 Sunday: 3pm-11:30pm, Monday: 12:30pm-9pm, Tuesday: OFF, Wednesday: 12:30pm-9pm, Thursday: 12:30pm-9pm, Friday: 2:30pm-11pm, Saturday: OFF OR Week 1 Sunday: OFF, Monday: 3pm-11:30pm, Tuesday: 3pm-11:30pm, Wednesday: OFF, Thursday: 3pm-11:30pm, Friday: 3pm-11:30pm, Saturday: 3pm-11:30pmWeek 2 Sunday: 3pm-11:30pm, Monday: 3pm-11:30pm, Tuesday: OFF, Wednesday: 3pm-11:30pm, Thursday: 3pm-11:30pm, Friday: 3pm-11:30pm, Saturday: OFFWeek 3 Sunday: OFF, Monday, 3pm-11:30pm, Tuesday: 3pm-11:30pm, Wednesday: OFF, Thursday: 3pm-11:30pm, Friday: 3pm-11:30pm, Saturday: 3pm-11:30pmWeek 4 Sunday: 3pm-11:30pm, Monday: 3pm-11:30pm, Tuesday: OFF, Wednesday: 3pm-11:30pm, Thursday: 3pm-11:30pm, Friday: 3pm-11:30pm Saturday: OFFWeek 5 Sunday: OFF, Monday: 3pm-11:30pm, Tuesday: 3pm-11:30pm, Wednesday: 3pm-11:30pm, Thursday: 3pm-11:30pm, Friday: 3pm-11:30pm, Saturday: OFFWeek 6 Sunday: OFF, Monday: 3pm-11:30pm, Tuesday: 3pm-11:30pm, Wednesday: 3pm-11:30pm, Thursday: 3pm-11:30pm, Friday: 3pm-11:30pm, Saturday: OFF Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities:
<ol><li>Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.</li><li>Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.</li><li>Promptly and courteously answers questions from external users and provides general information.</li><li>Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.</li><li>Demonstrates proficient computer and telephone/paging skills.</li><li>Demonstrates exceptional customer service skills.</li><li>Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.</li><li>Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.</li><li>Proficient in multiple mass communication notification tools.</li><li>Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.</li><li>Performs other duties as required or assigned</li></ol>

Qualifications:
<ul><li>High School Diploma or Equivalent</li><li>One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.</li><li>Must be able to use computer/phone for extended periods of time.</li><li>Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.</li><li>Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.</li><li>Demonstrated initiative and self-accountability with exceptional organizational and time management skills.</li><li>Complying with D-H policies and standards for all actions related to their role</li></ul>

Required Licensure/Certifications:
<ul><li>None</li></ul>

Emergency Dispatch Operator - Evenings

Overview:
Schedule is as follows:Sunday: 11:30pm-8amMonday: 11:30pm-8amTuesday: 11:30pm-8amWendesday: OFFThursday: OFFFriday: 11:30pm-8amSaturday: 11:30pm-8am Dartmouth Health Benefits start the first day of employment. Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities:
<ol><li>Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.</li><li>Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.</li><li>Promptly and courteously answers questions from external users and provides general information.</li><li>Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.</li><li>Demonstrates proficient computer and telephone/paging skills.</li><li>Demonstrates exceptional customer service skills.</li><li>Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.</li><li>Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.</li><li>Proficient in multiple mass communication notification tools.</li><li>Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.</li><li>Performs other duties as required or assigned</li></ol>

Qualifications:
<ul><li>High School Diploma or Equivalent</li><li>One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.</li><li>Must be able to use computer/phone for extended periods of time.</li><li>Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.</li><li>Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.</li><li>Demonstrated initiative and self-accountability with exceptional organizational and time management skills.</li><li>Complying with D-H policies and standards for all actions related to their role</li></ul>

Required Licensure/Certifications:
<ul><li>None</li></ul>

Emergency Dispatch Operator - Nights

Health Plan

Overview: Provides professional nursing care and support via telephone/video camera to defined patient population using telecommunications. ADN/DIP prepared nurses will need to enter into the BSN Education Process within one year of service date and remain continuously enrolled until BSN degree completion.

Overview:
Provides professional nursing care and support via telephone/video camera to defined patient population using telecommunications. Uses critical thinking and communication skills to asses, plan, implement, educate and evaluate patient outcomes. Uses nursing processes to identify patient care needs, risks, safety issues, educational opportunities and appropriate health care referrals. Works with physicians and multidisciplinary team members to develop a plan of care for assigned patients. Monitors care through assessments and/or patient records. Identifies and resolves barriers that hinder effective patient care. Makes nursing judgments and decisions and assumes responsibility for nursing care and documentation. This is not a remote position.

Responsibilities:
<ol><li>TeleEmergency or ICU Focus</li><li>Identifies patient health-related problems and risk states and develops nursing care plans accordingly. Assists other nurses in assessment, diagnosis, care planning, and evaluation of outcomes.</li><li>Provides individualized nursing care, recognizes and takes appropriate action for significant changes in patient conditions.</li><li>Evaluates effectiveness of nursing care and makes necessary modifications to assist with optimal patient outcomes.</li><li>Establishes relevant, evidence-based and safe nursing interventions and priorities when providing nursing care.</li><li>Collaborates effectively with patient, patient's significant others, and members of the health care team to achieve optimal patient outcomes. Acts as a resource to peers, student nurses, medical students, house officers, and other health care providers.</li><li>Communicates patient status through verbal, electronic, and written means with other health care providers, and takes appropriate action for patient well-being.</li><li>Observes patient to recognize nursing needs. Implements care/interventions through collaboration with other nursing team members, physicians or members of other health care disciplines.</li><li>Develops and promotes long-term relationships with spoke site facilities and providers, providing feedback and follow-up as indicated.</li><li>Identifies and offers solutions to patient care delivery issues through quality improvement, continuing education, research, and peer review activities.</li><li>Transfer Center Focus (for Tele-Emergency only)</li><li>Arranges and coordinates urgent /emergent requests for transfer.</li><li>Manages and coordinates centralized communications between referring and accepting provider services. Collaborates with physicians to assess urgency and priority of admission.</li><li>Develops relevant mitigation strategies in collaboration with Medical Director to maximize safe patient intake and patient care resource needs.</li><li>Collaborates with others to determine appropriateness of requests for outside transfers.</li><li>Determines and assigns accurate patient admission type following established guidelines and criteria.</li><li>Performs other duties as required or assigned.</li></ol>

Qualifications:
<ul><li>Graduate from an accredited Nursing Program required. Baccalaureate in nursing strongly preferred.</li><li>Critical Care Nursing experience required; ie. Emergency or ICU. 2-5 years critical care nursing preferred.</li><li>Previous computer experience required.</li><li>Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone and video etiquette</li><li>Knowledge and skills sufficient to integrate the use of health care technology and/or information management systems into the provision of nursing care.</li><li>Associate Degree (ADN) and Diploma (DIP) prepared nurses must commit to completing their BSN. ADN/DIP prepared nurses will need to enter into the BSN Education Process within one year of service date and remain continuously enrolled until BSN degree completion. If this agreement is not met, D-H may terminate the nurse’s employment. Enrollment in an RN to MSN program meets this requirement.</li></ul>

Required Licensure/Certifications:
<ul><li>Licensed RN with NH eligibility.</li><li>Basic Life Support (BLS) required.</li><li>Advanced Cardiac Life Support (ACLS) required within six (6) months of hire date.</li></ul>

Telecommunications Jobs in Hanover, NH

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Telecommunications Jobs in Hanover, NH

Emergency Dispatch Operator Dartmouth-Hitchcock Health

Associate Telephone Operator - Per Diem, Rotating Dartmouth-Hitchcock Health

Emergency Dispatch Operator - Evenings Dartmouth-Hitchcock Health

Emergency Dispatch Operator - Nights Dartmouth-Hitchcock Health

Registered Nurse (RN) - TeleHealth, Part-Time, Rotating Dartmouth-Hitchcock Health

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