Experience in Contact Center Services implementation and configuration Expertise in NICE InContact CXone platform for contact center services NICE inContact CXOne Certifications - NICE CXOne Core/QM/PC/WFM/DFO (or equivalent experience) Know User Hub or Central Administration tools for contact center object configuration Extensive experience with NICE inContact Studio using the visual editor and script programming language for contact flows (voice (inbound/outbound), email, chat, SMS) Proven ability in call flow scripting of complex call center environments Experience with troubleshooting contact center issues, call routing, traces, integrations, etc Experience with RESTful web services and integration with APIs for CRMs and databases Understand technical requirements and be able to document those requirements via call flow diagrams and functional design specifications Ability to interpret and analyze business requirements, identify risks and design appropriate solutions. In this role, you must be able to meet with clients, perform design sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices, perform all aspects of the configuration of call flows and scripting, perform a testing lifecycle (i.e., unit testing, system integration testing, quality assurance testing, and user testing), and work with customer to rollout final solution into production.