KEY RESPONSIBILITIES: Generate new and repeat sales and increase sales and average order size by cross-selling, up selling, add-on sales and services as well as offering promotional sale items Recommend alternate products based on cost, availability, or specifications, and provide product and technical information in a timely manner Proactively recommend correct products and solutions needed by the customer to increase customer satisfaction and improve transaction profitability Accurately process customer transactions such as orders, quotes, or returns in IAC’s NetSuite CRM/ERP and our manufacturers. Provide accurate information regarding availability of in-stock items, keep customer and contact records up to date and accurate in NetSuite CRM/ERP Follow up with customers to review quotations and ensure we have met all their expectations, and perform ongoing follow ups to resolve any complaints Fill requests for catalogs, information, or samples, and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals, and educate customers about terminology, features and benefits of products.