Maintains subject matter expert (SME) level knowledge to provide technical support when assisting customers with debit and credit card cancellation and reissues, account disputes, placing stop payments, researching account transactions and supporting the bank's digital services for bank customers. Provides direction, training, coaching, and mentoring to other unit employees; assists with the daily operations of the unit to ensure critical timelines are met, operational controls are in place, and daily functions are complete by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES.