Bilingual Call Center Representative / Member Liaison Healthcare Financial, Inc.Bilingual Call Center Representative / Member LiaisonQuincy, MA$42,000–$45,000 / yearFull timeYou will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.
Customer Service Call Center Managers Ultimate Staffing ServicesCustomer Service Call Center ManagersManchester, New Hampshire$75,000–$100,000This is an excellent opportunity for customer service leaders who are looking to advance their careers with growing organizations that value operational excellence, employee development, and exceptional customer experiences. The ideal candidate will have a strong background leading customer service and contact center teams, overseeing daily operations, driving performance metrics, and fostering a positive, customer-focused culture.
Licensure Call Center Representative Commonwealth of MassachusettsLicensure Call Center RepresentativeEverett, MAo research required information using available resources o provide educators and prospective educators with accurate information o enter new educators and prospective educators information into system o route calls to appropriate resource, if/when the call requires o provide follow up to educators and prospective educators calls where necessary o Attend OEL staff meetings and other required meetings to stay informed of any changes to policy, procedures or regulations. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
Call Center Rep Level I Upham's Corner Health CenterCall Center Rep Level IMA$18–$25 / hourThe Representative follows all call and walk-in protocols as trained, including appropriate greeting, answering and handling of calls and/or walk-ins, patient identification, demographic, account, and insurance verification, PCP assignment, appointment history review and scheduling protocols, telephone encounter documentation, and accurate and complete data entry and documentation in all computer systems, including the Electronic Medical Record (EMR) system. Administratively triage patients presenting with an urgent need for an appointment and interface with the Triage Nurse and/or Urgent Care clinical staff on scheduling a Urgent Care, Same Day appointment, or transfer to a nurse regarding advice to go to the Emergency Room, discharge planning and/or critical results.
Call Center Representative - Lowell Rockland Trust CompanyCall Center Representative - LowellLowell, MA$19–$21 / hourA Call Center Representative I should have or exhibit the following characteristics and qualifications: High School diploma required (4 year college degree or equivalent work experience preferred). As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
Call Center Agent Metro MedicalCall Center AgentChelmsford, MAFull timeUsing excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary.
Patient Service Representative- GI Call Center (Hybrid) Lahey Hospital and Medical CenterPatient Service Representative- GI Call Center (Hybrid)Boston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Rep - Ortho Call Center Lahey Hospital and Medical CenterPatient Service Rep - Ortho Call CenterBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
Call Center Representative, Ambulatory Brigham and Women's HospitalCall Center Representative, AmbulatoryLawrence, MA$17.71–$23.20 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Representatives provide compassionate, patient-centered support by assisting with appointment scheduling, registration, referral coordination, message management, and general inquiries across a wide range of specialties and practices.
Assistant Manager - Call Center Wynn Resorts LtdAssistant Manager - Call CenterEverett, MA$61,000–$66,000 / yearSituated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand, Understands and is well versed in the resort, hotel features, and services including all outlets, hours of operation, actives, and events available to guests.
Customer Service Representative / Inbound Call Center South Shore HealthCustomer Service Representative / Inbound Call CenterWeymouth, MA1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital. a - Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location. j - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services.
Automotive Call Center Representative - Service BDC - Porsche Natick Asbury Automotive Group IncAutomotive Call Center Representative - Service BDC - Porsche NatickNatick, MA$45,000–$50,000 / yearAs a Service BDC Representative, youll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
Patient Experience Representative- ORL Call Center Boston Children's HospitalPatient Experience Representative- ORL Call CenterBoston, MA$19.06–$27.64 / hourPosition Summary: Works under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service-related inquiries. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Coordinator III - Customer Service Representative Apidel TechnologiesCoordinator III - Customer Service RepresentativePlease note: Actual location may vary., RIRemoteContractorThis Customer Service Representative role is a callcenter position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources. Position Summary: This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
Patient Service Representative- GI Call Center (Hybrid) Beth Israel Lahey HealthPatient Service Representative- GI Call Center (Hybrid)Boston, MassachusettsCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Call Center Representative Berkshire BankCall Center RepresentativeMedford, MA$20–$28.90 / hourEnsures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
Call Center Rep Lowell General HospitalCall Center RepBoston, MA$17–$20.77 / hourGENERAL SUMMARY: Under general supervision is responsible for the ongoing and uninterrupted flow of calls within the Tufts Medical Center complex through use of the electronic telephone consoles Performs routine duties that require exceptional computer skills, proper phone etiquette, Proficiency in special dietary procedures, and knowledge of routine modified diets and combinations of diet modifications. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that handles multiple hospital services which directly impact patient care.
Customer Service Manager PapaliaCustomer Service ManagerBoxborough, MassachusettsFull timeWe’re looking for a Call Center Manager who thrives in a fast-paced environment, inspires performance, and is passionate about developing people and driving results. At Heritage Home Service , we believe that outstanding customer experiences start with empowered teams and strong leadership.
Call Center Agent Harbor Health Services IncCall Center AgentMAHarbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Manages the pre-registration process, ensuring that all data fields are appropriately and accurately completed, timely and accurate data enters patient demographics and insurance information.
Call Center Representative Amoskeag HealthCall Center RepresentativeManchester, NH$18–$22 / hourYou serve as a positive first point of contact and are comfortable answering and routing calls, documenting phone notes, scheduling appointments, and assisting patients and other Amoskeag Health stakeholders to ensure smooth and efficient call center operations. Who We Are: Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare.
NewCall Center Supervisor Renewal by Andersen | Esler CompaniesCall Center SupervisorFramingham, Massachusetts$80,000–$100,000 / yearFull timeDeliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America.
NewPatient Services Representative - Call Center - Lawrence, MA ExternalPatient Services Representative - Call Center - Lawrence, MALawrence, MassachusettsTo perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
NewCall Center Representative- Arabic Fluency Lowell Community Health CenterCall Center Representative- Arabic FluencyLowell, MASchedule, cancel, and confirm appointments for follow‑ups, physicals, sick visits, and provider or clinician visits. Investigate and resolve caller issues using the computer system and by involving the Central Scheduling/Call Center Supervisor when necessary.
Call Center Representative TIMEPROOFUSACall Center RepresentativeFoxboro, MAYou'll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives — no hard selling, just genuine conversations and strong connections! With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.
Call Center Associate Renewal by Andersen | Esler CompaniesCall Center AssociateMarlborough, Massachusetts$50,000–$70,000 / yearFull timeResponsibilities: Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. As an Inside Sales Representative for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services ( no cold calling !).
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
EPIC Integration Engineer (Cheers, Clinic & Call Center) Saviance TechnologiesEPIC Integration Engineer (Cheers, Clinic & Call Center)Boston, MARemoteWe are seeking an experienced EPIC Integration Engineer with expertise in EPIC Cheers, Clinic, and Call Center modules to support the integration of AI Voice Agents within healthcare provider environments. The ideal candidate will have strong experience with EPIC integrations, healthcare interoperability, and provider workflows.
NewCall Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceBoston, MAUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
NewCall Center Representative - Plymouth Rockland TrustCall Center Representative - PlymouthLowell, MA$19–$21 / hourAs a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Call Center Supervisor Esler Companies LLCCall Center SupervisorFramingham, MA$80,000–$100,000 / yearDeliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America.
Part Time Call Center Representative Trainee Rockland Trust CompanyPart Time Call Center Representative TraineeLowell, MAAs a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Call Center Representative - Brockton Rockland Trust CompanyCall Center Representative - BrocktonBrockton, MA$19–$21 / hourAs a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.
NewCall Center Representative - Part Time - Second Shift SolutionHealthCall Center Representative - Part Time - Second ShiftNashua, New HampshireAnchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.
Patient Experience Representative - Immunology Call Center Boston Children's HospitalPatient Experience Representative - Immunology Call CenterBoston, MA$19.06–$27.64 / hourPosition Summary: As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Call Center Associate Esler Companies LLCCall Center AssociateMarlborough, MA$50,000–$70,000 / yearDeliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. As an Inside Sales Representative for Esler Companies - Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).
Call Center Representative - Brockton Rockland TrustCall Center Representative - BrocktonBrockton, MAFull timeAs a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St Driven Brands Holdings IncCustomer Service & Retail Front Desk Associate - Shop#353 - 825 Main StWaltham, MA$15.70–$26.90 / hourAuto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates! As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.
NewCall Center Agent DraftomatCall Center AgentBoston, MA$19–$27 / hourAbout Us Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Job Summary We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support.
NewCall Center Representative FoxfruitCall Center RepresentativeBoston, MassachusettsThis role is ideal for individuals who enjoy communicating with customers, solving problems, and working in a fast-paced, team-oriented environment. We are seeking a motivated Call Center Representative to provide exceptional customer service and support positive customer experiences.
NewCall Center Agent ONS MSO LLCCall Center AgentMAAs a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Marketing Call Center & Lead Conversion Manager United Home Experts, IncMarketing Call Center & Lead Conversion ManagerAshland, MA$90,000–$110,000 / yearFamily owned and operated since 1998, United Home Experts serves families of New England by providing high quality, low maintenance, beautiful solutions to their exterior home improvement needs. This role requires working closely with our digital and traditional lead acquisition managers to align efforts and strategy to maximize conversion of the lead generation efforts.
Customer Service Clerk Lowell General HospitalCustomer Service ClerkLowell, MA$17–$20.02 / hourComprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. May research self-pay credit balances and prepare for check refunds, refund of credit card payments through current system as required or transfer payments to other open accounts per hospital procedure.
NewConsultant - Call Center Transformation McKinsey & CompanyConsultant - Call Center TransformationBoston, MAYOUR IMPACT As a Specialist in McKinsey's world-class Operations Practice you will be responsible for blending strategic thinking with hands-on implementation and defining operational strategies to help our clients around the world solve their most critical problems. You will help drive the vision for the new horizons of agentic and AI in customer care; defining new frameworks, innovative approaches, solution designs, and diagnostic assets that drive measurable client impact.
Automotive Call Center Representative - Porsche Natick Asbury Automotive Group IncAutomotive Call Center Representative - Porsche NatickNatick, MA$45,000–$50,000 / yearThe final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect. Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States.
Call Center Supervisor 417&&PolarsonjasonCall Center SupervisorBoston, MassachusettsSupervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
Contact Center Operator - Boston Childrens Service Response Ctr AramarkContact Center Operator - Boston Childrens Service Response CtrWaltham, MAResponsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.
NewPharmacy Technician, Retail Call Center (Remote) Qureos IncPharmacy Technician, Retail Call Center (Remote)WoonsocketRemote$17–$31.30 / hourFor regulatory purposes, must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont. Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.
Operator Representative, Communications Center Brigham and Women's HospitalOperator Representative, Communications CenterSomerville, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Qualifications Qualifications: High School Diploma or equivalent required Able to type 35 wpm and knowledge of popular MS Windows software applications. Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.79/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Call Center & Contact Center Professionals Hire Resolve.comCall Center & Contact Center ProfessionalsMassachusettsThis is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles). Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools).
Boston Emergency Services Team Call Center Clinician (Per Diem) Boston Medical CenterBoston Emergency Services Team Call Center Clinician (Per Diem)Boston, MA$30.90–$38.42 / hourRefers patients to appropriate outpatient facilities if appropriate, and maintains an up-to date listing of, and liaison with, outpatient facilities, residential facilities, shelters and half way houses. KNOWLEDGE AND SKILLS: Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.