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Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager . • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar .

Category/Area of Expertise: Retail Operations Job Requisition: 420939 Address: USA-SC-Florence-3219 West Palmetto St Store Code: Store 00926 Front End (7216819) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Avoid personal conversations with other associates when customers are present • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar • Ensure work station and front end area of the store has a neat and clean presentation • Maintains proper knowledge of all sales associate register functions and Front End accounting services • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner • Ensure the MVP savings center KIOSK is filled with paper and properly working • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines • Performs the task of the customer lead as needed to ensure service standards are maintained • Maintain alertness and calls for assistance when needed to service customers per service standards • Is courteous and helpful to other associates • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned\

Food Lion

FT Customer Service Leader

Accounting

Computer Workstations

Computer-Based Training (CBT)

Customer Service Management

Customer Support/Service

Food Services

Housekeeping/Cleaning

Quality Assurance

Revenue Growth

Sales

Time Management

User Interface/Experience (UI/UX)

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The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile.

Job Description SummaryMUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals.EntityMUSC Community Physicians (MCP)Worker TypeEmployeeWorker Sub-Type​RegularCost CenterCC003073 MCP - Florence PT Access CenterPay Rate TypeHourlyPay GradeHealth-19Scheduled Weekly Hours40Work ShiftJob DescriptionThe Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.Minimum Education and Experience:Minimum Training and Education: High school diploma or equivalent (GED) and two years’ experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.Required Licensure, Certifications, Registrations: N/ASpanish language is highly preferredAdditional Job DescriptionBenefits:<ul><li>Health, dental, vision, and life insurance</li><li>Employer Sponsored Retirement Plan</li><li>Paid time off and extended sick leave</li><li>Paid Parental Leave</li><li>Disability insurance plan options</li><li>Continuous professional and clinical training</li><li>Competitive pay</li><li>Annual Merit Increase</li><li>Wellbeing resources</li><li>Tuition Reimbursement</li><li>Employee perks and discounts</li><li>Employee referral program</li><li>Flexible schedule options</li><li>Certification incentive program</li></ul>If you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <a href="http://www.uscis.gov/e-verify/employees" rel="nofollow noopener noreferrer" target="_blank">http://www.uscis.gov/e-verify/employees</a>

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FT Customer Service Leader Food Lion

Referral Management Specialist - Florence, SC MUSC

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