Hauppauge, NY30+ days ago
Requires a high school diploma or equivalent • Minimum two-years advanced call center, customer service, financial services, banking or insurance experience with proficiency in multiple competencies relevant to the job is required • Lending Experience preferred • Credit Union or banking experience is required • Requires passing compliance training to ensure adherence to legal and regulatory requirements, including banking security awareness • Advanced knowledge of multiple company products • Works well in a fast-paced environment with continued calls in queue • Uses multiple systems and technology simultaneously with a focus on speed of use • Remains calm, patient, objective, and professional when presented with difficult situations • Handles personal, sensitive information professionally • Strong critical thinking skills with an emphasis on accuracy • Focused with an ability to prioritize multiple tasks • Strong attention to detail to include solid data entry with minimal errors • Maintains confidentiality of Credit Union and member records during and after employment with Teachers. The Contact Center Team Member serves as the first point of contact for incoming calls, establishing new membership accounts, deposit accounts, and lending products while maintaining daily operational duties.