Ability to handle a high volume of phone calls in a structured, contact center environment Understanding of the telecommunication industry Understanding of telecommunication products and services Excellent interpersonal communication skills (i.e., verbal, written, listening) Problem solving skills (i.e. customer complaints, competitive issues) Successful completion of classroom training will be required Demonstrated success in a competitive sales environment Able to Work Overtime with Advance Notice Experience working with escalated customer issues and problem resolution both over the phone and face to face. TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide.