Receives and responds to inquiries and requests for assistance from stakeholders; explains City and department policies, procedures and programs to citizens and partners; Assists with organizing files; Reviews and assists with developing department literature; Maintains records and prepares reports; Assists with planning special events and programs for employees; Provides administrative support to assigned supervisor, performing such duties as scheduling and performing meetings and appointments, compiling data for reports and studies, composing and/or preparing routine and confidential reports and correspondence, etc. Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors; Performs routine clerical work, including but not limited to preparing, typing, transmitting, copying and filing documents; sending and receiving faxes; entering and retrieving computer data; assembling materials; ordering supplies; processing daily mail; maintaining logs and lists, etc.