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Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of technical issues across hardware, software, and network systems.

HOUR

IT Helpdesk Technician - Technical Support Location: Onsite Schedule: Monday - Friday<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Monday, Wednesday, Friday: 8:00 AM - 5:00 PM</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Tuesday, Thursday: 11:00 AM - 7:00 PM</li></ul>Employment Type: Full-Time, Contract-to-HirePay Rate: $22.00 - $30.00 per hour Position OverviewWe are seeking a dependable and technically skilled IT Helpdesk Technician to provide frontline support for end users in a fast-paced environment. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of technical issues across hardware, software, and network systems. This is an excellent opportunity for candidates looking to grow their IT career in a hands-on support environment with the potential for long-term placement. Key Responsibilities<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Provide day-to-day technical support to end users, resolving issues efficiently and professionally</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Troubleshoot desktop, laptop, software, and network-related problems</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Install, configure, and maintain software applications, print drivers, and system utilities</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Monitor system performance, identify issues proactively, and implement corrective actions</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Escalate complex technical issues to appropriate internal teams when necessary</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Support and maintain IT systems to ensure optimal functionality and uptime</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Deliver strong customer service while managing multiple support requests</li></ul> Required Qualifications<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">1 to 3 years of IT support or helpdesk experience, or equivalent combination of education and experience</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">1 to 3 years of customer service experience in a professional setting</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Strong troubleshooting and problem-solving skills across hardware and software environments</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Excellent communication skills, both written and verbal</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Ability to work collaboratively in a team-oriented environment</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Flexibility to support a variable shift schedule</li></ul> Preferred Qualifications<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Experience troubleshooting desktops, laptops, and printers</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Strong proficiency in Microsoft Office applications</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Prior experience in a high-volume support environment</li></ul> Why This Opportunity<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Contract-to-hire with long-term potential</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Competitive hourly pay based on experience</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Hands-on experience across multiple IT systems and technologies</li><li style="margin:0in;font-size:13px;font-family:'arial' , sans-serif">Opportunity to build foundational and advanced technical support skills</li></ul>  Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.    We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.    MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.    We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at <a href="http://www.mmcgrp.com/" rel="nofollow">www.mmcgrp.com</a>     Benefits with MMC Group  MMC offers health insurance plans for our active candidates on assignment, including:<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:'tahoma' , sans-serif">Medical, dental, and vision coverage</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:'tahoma' , sans-serif">Life and disability insurance</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:'tahoma' , sans-serif">Additional voluntary benefits</li></ul>   Join MMC and enjoy the support of a team that values your well-being, both on and off the job!    MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.    Get started on your career journey today! Apply to become a part of the MMC Team!    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

MMC Group

IT Helpdesk Tech Support

Communication Skills

Consulting

Corrective Action

Customer Support/Service

Desktop PC

Health Plan

Help Desk

Identify Issues

Information Technology & Information Systems

Laptop PC

Microsoft Management Console (MMC)

Microsoft Office

Network System Software

Performance Analysis

Presentation/Verbal Skills

Printers

Problem Solving Skills

Resolve Customer Issues

Small Business

Software Administration

Software Configuration Management

Systems Maintenance

Team Player

Technical Support

Workforce Management

Writing Skills

SmartSearch

FULL_TIME

FEED

Market foresight, learning agility and teaming Ability to deal with multiple tasks and conflicting priorities An action/problem solving orientation including independent thought process and independent learning Maintain software and computer technical expertise Outstanding Interpersonal and communication skills Ability to work within a team environment GROWTH: The successful candidate will: Define with their manager goals for personal and professional development Take accountability to execute their personal development plan to grow within current role and to prepare for future roles Minimum Qualifications: Minimum of an Associate's degree, Bachelor's degree preferred. Job Summary: Actual Job Title: Product Support RepresentativeSoftware Support Services The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.

Job Summary: Actual Job Title: Product Support RepresentativeSoftware Support Services The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations. This is rotating schedule job, 8am-8pm to be discussed during interview process. This is also Hybrid role, Typically 3 days/week TBD by hiring manager in the interview process. Roles & Responsibilities: These data migration/installation activities include the following: Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.) Remote configuration of software according to customer specifications. Post install support within the product support call center. Additionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs. This position will also work closely with the software engineering team to resolve escalated customer issues and to determine requirements for future releases, as well as assist with testing future releases prior to launch. Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application. Inform Product Managers on customer issues related to software utilization and software design. Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills. BEHAVIORS: The successful candidate will demonstrate: Conflict Management, Timely Decision Making, Process and Time Management Skills. Market foresight, learning agility and teaming Ability to deal with multiple tasks and conflicting priorities An action/problem solving orientation including independent thought process and independent learning Maintain software and computer technical expertise Outstanding Interpersonal and communication skills Ability to work within a team environment GROWTH: The successful candidate will: Define with their manager goals for personal and professional development Take accountability to execute their personal development plan to grow within current role and to prepare for future roles Minimum Qualifications: Minimum of an Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience. A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired. Professional phone skills and Customer Service Skills highly desired. Experience with use of software including Microsoft Office, Word, Excel and SAP required. Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role. Knowledge of Windows XP, Vista, 7, and 8 Operating systems required. Knowledge of Android and iOS mobile operating systems highly desired. Knowledge of SQL Server preferred. This position performs in a standard call center environment which includes a scheduled shift rotation covering 8am-8pm Monday through Friday. Limited travel (5%) which could require the setup of equipment up to 25 lbs. Requires a demonstrated proficiency in use of standard office equipment including computers.

Macpower Digital Assets Edge LLC

Help Desk Support (Product Support Representative)

Android

Call Centers

Computer Maintenance

Computer Networks

Computer Skills

Conflict Resolution

Customer Escalations

Data Migration

Establish Priorities

Interpersonal Skills

Maintain Compliance

Medical Equipment

Microsoft Excel

Microsoft SQL Server

Microsoft Windows XP

Microsoft Word

Mobile Operating System

Multitasking

Office Equipment

Operating Systems

Process Management

Product Support

Software Design

Software Engineering

Technical Training

Telephone Skills

Testing

Time Management

Willing to Travel

Windows Vista

Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Manage Virtualization Platforms: Administer and enhance Hyper-V Virtualization Platform(strongly preferred); VMware or equivalent enterprise virtualization experience acceptable.

<div class="content-intro">Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.<div id="fortidlp-input-element-parent"></div></div>Position DescriptionInfrastructure Systems Engineer – Windows EnvironmentUS - RemoteAbout the Medicat (A Banyan Software Portfolio):Medicat delivers healthcare focused technology solutions that support higher education institutions and clinical environments. Our platform powers mission-critical health record systems operating within regulated environments where reliability, data integrity, and compliance are essential.We operate in a security and compliance driven environment where infrastructure stability and operational excellence directly impact client outcomes.About the Role:We are seeking a highly capable and hands-on Infrastructure Systems Engineer to manage and enhance our backend infrastructure in a predominantly Windows-based environment.This is a technical, infrastructure-first role requiring strong experience across virtualization, server administration, enterprise storage, and physical networking. The role includes a smaller portion of end-user and desktop support responsibilities.The ideal candidate is adaptable, technically well-rounded across infrastructure layers, comfortable operating independently, and able to shift focus in real time based on operational priorities. Periodic travel to our Raleigh, NC data center is required.The Role:<ul><li>Manage Virtualization Platforms: Administer and enhance Hyper-V Virtualization Platform(strongly preferred); VMware or equivalent enterprise virtualization experience acceptable.</li><li>Build & Maintain Server Infrastructure: Provision, configure, and maintain physical and virtual Windows Server environments.</li><li>Administer Enterprise Storage: Manage environments with strong preference for storage systems, fiber channel configuration experience is a significant plus.</li><li>Support Physical Networking Infrastructure: Configure and troubleshoot network switches (Cisco preferred; Nexus a plus), VLANs, routing, firewalls, and VPNs.</li><li>Drive Reliability & Lifecycle Management: Lead patching, firmware updates, performance monitoring, capacity planning, and infrastructure lifecycle management.</li><li>Automate & Improve Operations: Utilize PowerShell scripting (strongly preferred) to improve operational efficiency, repeatability, and monitoring.</li><li>Provide Advanced Troubleshooting: Resolve complex, escalated infrastructure issues across virtualization, storage, and networking layers.</li><li>Support End Users When Needed: Provide occasional desktop and end-user technical support as part of broader infrastructure responsibilities.</li><li>Participate in On-Call & Onsite Work: Respond to high-impact incidents and travel periodically to the Raleigh data center for hands-on infrastructure support.</li></ul>Qualifications for Success:<ul><li>5+ years of progressive experience managing enterprise Windows infrastructure environments.</li><li>Demonstrated depth in virtualization technologies, with strong hands-on expertise in Hyper-V platform (preferred) or equivalent virtualization platforms.</li><li>Strong foundational knowledge across infrastructure layers including storage systems, and physical networking with the ability to understand how changes in one layer impact the broader environment.</li><li>Proven ability to independently troubleshoot complex, multi-layered infrastructure issues under pressure.</li><li>Strong working knowledge of enterprise storage concepts</li><li>Practical networking competency, including VLANs, routing fundamentals, and firewall configurations.</li><li>Comfort balancing infrastructure engineering responsibilities with occasional end-user support needs.</li><li>Strong communication skills and the ability to operate independently in a remote first environment while keeping stakeholders informed.</li><li>Automation mindset; PowerShell or similar scripting experience strongly preferred.</li></ul>Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan:                                   Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.The expected base salary for this position is: USD $80,000 - $100,000 excluding annual bonus and equity (when applicable). Salary is based on several factors including market conditions, location and may vary depending on job-related skills and experience.<div class="content-conclusion">Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.<div>Recruitment Notice</div><div>Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.</div>Beware of Recruitment ScamsWe have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps:<ul><li>Verify that all communications from our recruiting team come from an @banyansoftware.com email address.</li><li>Remember, employers will never request payment or banking information during the hiring process.</li><li>If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.</li></ul>Your safety and security are important to us. Thank you for staying vigilant.<div id="fortidlp-input-element-parent"></div></div>

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Temporary IT Jobs in Indiana, PA

IT Helpdesk Tech Support MMC Group

Help Desk Support (Product Support Representative) Macpower Digital Assets Edge LLC

Infrastructure Systems Engineer - Windows Environment Banyan Software

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