UNKNOWN

ADAPTED_NOW

Experience in configuration and operational best practices related toWorkday Benefits, Workday Absence, Workday Extend, Workday Payroll. This position requires a mix of technical and functional expertise that can drive the HR business adoption of value-added technology, with the goal of providing a positive employee experience while leveraging current technology to its fullest capability.

YEAR

_What HR Information Systems contributes to Cardinal Health_ Human Resources designs, implements and delivers human resource programs and policies, including recruitment, talent management, diversity and inclusion, compensation and benefits, among others. This function anticipates and plans for long-term human resource needs in alignment with business strategies. HR Information Systems creates, tests and implements HR service delivery strategies and support HR business processes using HR information systems. This job family selects and manages relationships with HRIS vendors, identifies HRIS needs and capabilities, and tests new features of the system as they are implemented. HR Information Systems also processes employee information, maintains employee records and prepares statistical summaries and reports from the HRIS to support management and other internal stakeholders. _Position Summary_ This position resides within the Strategic Consulting HR team and supports Global HR Services and HR COEs. This position will address HR COE operational pain points, strategic initiatives, and advocates for adoption of new functionality in supported HR Services applications. This position requires a mix of technical and functional expertise that can drive the HR business adoption of value-added technology, with the goal of providing a positive employee experience while leveraging current technology to its fullest capability. _Responsibilities_ + Designing and testing Proof of Concept models, in various applications, for COE consideration; design through implementation + Developing an in-depth knowledge of the HR applications used across the solution model + Working with team members and management to forecast the application strategy + Using expertise and experiences to push technology solutions forward to drive end user engagement + Exercise leadership and influence with peers and HR Management + Developing or exercising in-depth Workday and ServiceNow expertise in support of the HR application model + Drives estimates gathering and impact analysis efforts related to project execution _Qualifications_ + Bachelors in related field, or equivalent work experience, preferred + 8+ years experience in related field, preferred + Workday HCM and/or ServiceNow HR case management experience + Proven high level of personal courage and resilience in area of expertise + Experience in designing and implement operational and technical solutions + Experience in configuration and operational best practices related toWorkday Benefits, Workday Absence, Workday Extend, Workday Payroll + Proven track record of demonstrating strong leadership and consulting skills: analytical, problem solving, listening, influencing, negotiation, organizational and planning skills + Strong verbal and written communication skills + Must be willing and able to work Eastern or Central Time Zone business hours _What is expected of you and others at this level_ + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues _Anticipated salary range_: $103,500-$155,295 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs Application window anticipated to close: 09/12/2025 *if interested in opportunity, please submit application as soon as possible. _The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Cardinal Health

Sr. Consultant, HR Information Systems

FULL_TIME

FEED

Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese, etc.)Powered by JazzHR. • Act as the escalation for all computer and system-related concerns from clients or other employees that cannot be resolved by the Service Desk.

Job Summary: Participate in collaborating with the other IT teams in department-wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defi ned and communicated accordingly. Ensure all the team's tickets are handled within the established SLAs. Job Responsibilities: • Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved • Act as the escalation for all computer and system-related concerns from clients or other employees that cannot be resolved by the Service Desk. • Organize and file documentation about warranties and instructional guides for computer hardware • Maintain a working log detailing all required system updates, as well as the date of completion • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Resolve technical issues related to network interruptions • Install and configure computer systems and applications within the company. Job Qualifications: (Knowledge, Skills, Experience) • 0-1 year of relevant functional experience in similar roles • Exceptional customer-facing skills • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution • Comfortable working in and assisting others through company help desk software,in addition to other remote access desktop programs • Accept constructive criticism and customer feedback regarding their experience with software or IT services • Good experience working with different operating systems including Windows and Mac OS • Ability to prioritize and manage several milestones and projects efficiently • Professional written and interpersonal skills are essential when communicating with customers and clients • Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese, etc.)Powered by JazzHR

Ubiquity Global Services, Inc.

End User Support Associate

Analysis Skills

Computer Hardware

Computer Systems

Customer Relations

Customer Support/Service

Customer/Client Research

Desktop PC

Documentation

English Language

Establish Priorities

French Language

Help Desk

Help Desk Software

Identify Issues

Interpersonal Skills

Mac Operating System

Microsoft Windows Operating System

On Call

Operating Systems

Problem Solving Skills

Remote Access

Service Level Agreement (SLA)

Spanish Language

Systems Administration/Management

Tamil Language

Technical Support

Time Management

Writing Skills

partner JazzHR

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Position Description & Qualifications The Army PPB BOS program is seeking a 100% Remote Information Specialist to lead documentation and knowledge management for software development teams. The candidate shall own the creation, organization, and maintenance of system documentation, knowledge bases that support developers, testers, and government stakeholders. In this role, you will: + Develop, maintain and continuously improve project documentation, including user guides, admin guides, test plans, release notes, SOP, user acceptance test cases + Work closely with developers, testers, and product owners to capture technical details and translate them into clear, accurate documentation + Design and maintain a structured knowledgebase to ensure project information is easy to find and traceable + Participate as a collaborative team member in Agile lifecycle and activities + Be expected to complete tasks in a fast-paced, results driven environment. To be successful in this role, you will have: + US citizenship + An Active DoD Secret clearance + A Bachelor’s degree in Computer Science, Information Systems, or relevant field + 3 years of documentation and knowledge management experience in supporting software development + Demonstrated experience creating and maintaining technical documentation + Experience organizing and managing large volumes of information, including developing logical structures, file/metadata file, etc. + Strong written and verbal communication skills with attention to details and consistency + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience supporting Army or DoD programs, especially in budgeting, analytics or business operations environments. + Familiarity with collaboration tools, like Jira and Confluence. + Experience with software development concepts and Agile methodologies + Experience with software testing including developing test cases, conducting software testing, documenting results, and other required testing activities. + Experience creating government acceptance test cases. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

Information Specialist

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Sr. Consultant, HR Information SystemsCardinal Health

End User Support AssociateUbiquity Global Services, Inc.

Information SpecialistSerco

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