Upgrade, repair and maintain core network infrastructure equipment, which includes switches,routers, and other related devices; Install and repair physical network infrastructure cabling; Purchase hardware, software, printers and all technology supply needs through various vendors while adhering to local government purchasing best practices; budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts; supervise RFP bidding process for IT services; Oversee maintenance, troubleshooting and repair of peripherals including laser printers, projectors, and other technology equipment; Manage and maintain mobile devices including mobile app purchases, patches and updates; Install, maintain, replace and troubleshoot VOIP-based phone systems and PA systems; Provide hardware and software support to users; Configure and maintain helpdesk software used to track work tickets; Deploy upgrades and security patches through the helpdesk system; Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues; Prepare activity and progress reports; Assess feasibility for new or additional equipment and software; Trains and supervises on-the-job training of IT staff. A) Graduation from a regionally accredited or New York State registered four year college or university with a Bachelor's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications of which must have been in a supervisory capacity; or.