Special Knowledge/Skills: Knowledge of LAN, LWAN, and WAN network design and installation Knowledge of network hardware and software applications including network servers, printers, and other equipment Ability to work with multiple operating systems and network protocols Ability to analyze and resolve computer network problems Strong organizational, communication, and interpersonal skills. Manage, maintain, and review documentation Collaborate with other technical staff and business units Support end users when necessary Research, plan, install, configure, troubleshoot, maintain, and upgrade operating systems and applications Assist with capacity planning, disaster recovery, and security Ability to recognize patterns and trends and to develop solutions to resolve and prevent reoccurring issues Ability to communicate technical information to technical and non-technical personnel.