PERMANENT

FULL_TIME

ADAPTED_NOW

UNKNOWN

This includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines. These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.

HOUR

SummaryThe Help Desk Support Specialist assists in the day-to-day operation and administration of the IT Help Desk.  This position shares responsibility for the first level of response, solving many technical issues immediately, while referring more extensive requests to IT specialists. In case of referrals, this person must be able to evaluate the urgency of each problem and assign the appropriate status to a help ticket.Excellent Customer Service is the core of this position.  Also vital is the previous knowledge of and/or the ability to learn a wide range of IT topics.  These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.This position will primarily be working in a traditional office setting.  For tasks outside the Help Desk, this position will be required to work in classrooms, labs and offices around campus and on rare occasions, may be required to work outside its normal work schedule.  For hardware and delivery-related tasks, being able to lift objects up to 40lb is required.Primary job responsibilities include:<ul><li>Day-to-day operation of the Help Desk.  This includes answering and addressing Help Desk calls, emails and walk-ins and, wherever possible, clarifying and solving end user problems immediately.</li><li>Help Desk ticket system management, analysis, and support.  This includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines.</li><li>Co-authoring and updating the IT Knowledgebase articles.</li><li>Co-supervision of the Help Desk student assistants.  This involves assisting in managing the student assistants with tasks including scheduling, training, and assigning work.</li><li>Ordering Supplies.  This would mainly be ordering paper and toner for the Library Public printers and other miscellaneous User Services related items.</li><li>Assisting with campus computing support tasks including, but not limited to: <ul><li>General hardware and software support on all college-provided computers.</li><li>Delivery and setup of computing and printing equipment.</li><li>Assisting with updates on lab and classroom computers.</li><li>Responding to desktop support-related help tickets.</li></ul></li><li>Preparing and managing loaner laptops for Faculty and Staff.  The Help Desk has a small collection of loaner Dell and Mac laptops that are loaned out in 2 week increments to Skidmore Faculty and Staff. This position co-manages the loaning out of the laptops, preparing them and keeping track of them.</li><li>Taking care of documented tasks and fixes outlined in the IT Knowledgebase articles, such as account resets, MFA resets, and printer installs on faculty, staff and student computers.</li></ul>Required Qualifications:Education: Associates degree required for the position. BA/BS degree preferred.   Other qualifications include:<ul><li>One year of call center experience or a similar customer service-related field is required.  At least one year of related information technology experience is preferred.  Experience in Microsoft Windows and Apple Macintosh operating systems and software such as Microsoft Office is very important.  A background in higher education technology support is beneficial.</li><li>Knowledge of Windows and Macintosh computers is advantageous. Familiarity with additional hardware (mobile devices, scanners, and other external devices), basic networking, classroom management and presentation technologies is desirable. Basic management skills are preferred. The ability to communicate effectively using a variety of modalities (phone, email, walk-in traffic) is critical. Also requires analytical reasoning, problem solving, organizational/time management skills, and flexibility, initiative and resilience to stress. Demonstrated skill in the area of customer service is valued.</li></ul>Pay rate: $23.00 - $25.00 per hourRequired documents needed to apply:<ul><li>On-line application</li><li>Cover Letter</li><li>Resume</li><li>List of Three References</li></ul> EEO STATEMENTSkidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws. Employment at Skidmore College is contingent upon an acceptable post-offer background check result. CREATIVE THOUGHT MATTERS.<img alt=" " src="https://ars2.equest.com/?response_id=8dc7a408702a2e5007001c60f3b422ba&view"/>

Skidmore College

Help Desk Support Specialist

Analysis Skills

Android

Apple Macs

Call Centers

Communication Skills

Customer Support/Service

Dell Computers

Desktop Administration

Help Desk

Higher Education

IT Service Management (ITSM)

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Knowledge Base

Laptop PC

Lift/Move 40 Pounds

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Network Administration/Management

Order Supplies

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Resolve Customer Issues

Smartphones

Systems Administration/Management

Systems Analysis

Technical Presentation

Technical Support

Time Management

Training/Teaching

monster

FEED

We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. This position is responsible for providing comprehensive administrative and technical support to the service department, ensuring efficient coordination of service activities, managing documentation, and assisting with troubleshooting and maintenance of facility automation systems.

Job Requirements This position is responsible for providing comprehensive administrative and technical support to the service department, ensuring efficient coordination of service activities, managing documentation, and assisting with troubleshooting and maintenance of facility automation systems. The role requires close collaboration with cross-functional teams to enhance service delivery and maintain high standards of operational excellence. Work Experience <ul><li>Associate degree in Computer Science, Information Systems Technology or related field required. Bachelor's degree preferred.</li><li>At least 2 years' related experience in computer hardware/software, help desk or PC operations.</li><li>Working experience in the HVAC or mechanical industry required.</li><li>Experience with ServiceMax a plus.</li><li>Advanced computer skills and proficiency in MS SQL and Office Suite required. Web design a plus.</li><li>Proficient communication, interpersonal, coordination, and organizational skills.</li><li>Ability to multi-task, work under pressure and meet deadlines required.</li><li>Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.</li></ul> Benefits Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. At Stark Tech, we prioritize employee well-being and offer comprehensive benefits including paid time off, 401(k) with employer match, medical coverage, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.

Stark Tech Group

Facility Automation Service Specialist

Administrative Skills

Automation

Automation Systems

Clean Technologies

Computer Hardware

Computer Science

Computer Skills

Computer Software

Cross-Functional

Document Management

Energy Efficiency

Equipment Maintenance/Repair

Facilities and Maintenance

HVAC

Interpersonal Skills

Microsoft SQL Server

Multitasking

Natural Gas

Organizational Skills

Service Delivery

Sustainability

System Integration (SI)

Systems Maintenance

Web Design

dstribute

The CTO will serve as a key advisor to senior leadership, driving digital transformation initiatives while maintaining a strong focus on cybersecurity, compliance, and operational excellence. This executive role is responsible for shaping the organization's technology vision while ensuring secure, scalable, and efficient systems that support long-term growth and an exceptional client experience.

YEAR

Chief Technology Officer (CTO)Location: Near Saratoga Springs, NY Salary Range: $110,000 - $170,000 Employment Type: Full-Time | Executive LeadershipPosition OverviewOur growing financial services client is seeking a forward-thinking Chief Technology Officer (CTO) to lead enterprise technology strategy and innovation. This executive role is responsible for shaping the organization's technology vision while ensuring secure, scalable, and efficient systems that support long-term growth and an exceptional client experience.The CTO will serve as a key advisor to senior leadership, driving digital transformation initiatives while maintaining a strong focus on cybersecurity, compliance, and operational excellence. Key ResponsibilitiesTechnology Strategy & Innovation<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Develop and execute a comprehensive technology roadmap aligned with business goals</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Evaluate and implement emerging technologies, including AI, automation, and fintech solutions</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Drive innovation to enhance digital services and improve overall user experience</li></ul> Cybersecurity & Risk Management<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Lead enterprise cybersecurity initiatives, ensuring robust protection of systems and data</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Oversee risk management, governance, and compliance with regulatory requirements</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Ensure all technology practices align with industry standards and security frameworks</li></ul> IT Operations & Infrastructure<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Oversee all IT functions including infrastructure, cloud environments, networks, and service delivery</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Ensure systems are reliable, scalable, and optimized for performance</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Manage vendor relationships and technology partnerships</li></ul> Data & Analytics<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Support the development of data systems, reporting tools, and business intelligence capabilities</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Leverage analytics to drive informed decision-making and operational improvements</li></ul> Leadership & Collaboration<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Lead, mentor, and develop a high-performing IT team</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Partner with cross-functional leaders to align technology initiatives with business needs</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Translate technical strategies into measurable business outcomes</li></ul> Qualifications<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred)</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">7-10+ years of progressive IT leadership experience, preferably within financial services or a regulated industry</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Strong expertise in enterprise architecture, cybersecurity, cloud infrastructure, and data governance</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Experience driving digital transformation and implementing emerging technologies</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Knowledge of regulatory and compliance requirements in financial environments</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Proven ability to manage technology budgets and align investments with strategic goals</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Exceptional leadership, communication, and strategic planning skills</li></ul> Key Competencies<ul style="margin-bottom:0in;margin-top:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Strategic thinking and long-term planning</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Strong leadership and team development capabilities</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Advanced problem-solving and analytical skills</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:0in;line-height:115%;font-size:16px;font-family:'aptos' , sans-serif">Ability to influence executive decision-making and drive innovation</li></ul> To see a full listing of all our open positions, please visit:  https://www.redshiftrecruiting.com/jobs-hiring-near-me redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

redShift Recruiting

Chief Technology Officer

Artificial Intelligence (AI)

Budget Management

Business Intelligence Software

Cloud Computing

Customer Experience

Database Report Tools

Emerging Technology

Enterprise Architecture

Financial Compliance

Financial Services

Industry Standards

Information/Data Security (InfoSec)

Internet Security

Investment Strategy

Leadership

Mentoring

Operational Improvement

Performance Tuning/Optimization

Recruiting/Staffing Agency

Regulatory Compliance

Regulatory Requirements

Risk Management

Strategic Planning

Supplier Relationship Management (SRM)

Systems Scalability

Team Building

Technical Leadership

Technical Strategy

User Interface/Experience (UI/UX)

Vendor/Supplier Relations

SmartSearch

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Temporary IT Jobs in Queensbury, NY

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Temporary IT Jobs in Queensbury, NY

Help Desk Support Specialist Skidmore College

Facility Automation Service Specialist Stark Tech Group

Chief Technology Officer redShift Recruiting

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