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Under the direction of the Senior IT Business Analyst or Manager, works on complex business problems, analyzing and documenting current business processes and systems to determine process or system needs that will improve performance and/or increase efficiency. The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform.

HOUR

Overview:
Works closely with business users and IT to write business requirements, test plans, implementation plans, and other project documentation. Understands and supports users with Partnership applications and assists in trouble shooting issues. Usually works on small to medium size projects but may work on larger projects depending on the situation. May assist the Senior IT Business Analyst on more complex projects.

Responsibilities:
<ul><li style="color:#000000">Gains in-depth knowledge of the Partnership systems and processes from user perspectives.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Works with business users to solve application issues or provide training to users on a particular function.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Confers with functional or technical experts to develop requirements or resolve issues.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Analyzes business needs, processes, and requirements, and develops software requirement specifications.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Collects business requirements and creates flow charts to illustrate the process flow.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Under the direction of the Senior IT Business Analyst or Manager, works on complex business problems, analyzing and documenting current business processes and systems to determine process or system needs that will improve performance and/or increase efficiency.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Assists in developing department business processes, procedures, and policies.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Communicates system changes and processes to appropriate personnel, documenting any processes as necessary.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Creates ad-hoc reports and dashboards.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Troubleshoots and resolves issues or assigns issues to the appropriate internal expert.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Follows up with external and internal business users on status of open issues.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Answers general user questions, troubleshoots system bugs, and resolves system problems.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Performs other tasks as assigned to ensure integrity of data and accurate reporting.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Participates in special projects as needed.</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Other duties as assigned.</li></ul>

Qualifications:
<table style="border-collapse:collapse"><tbody><tr><td style="padding:0in 5.4pt;border:#000000;width:113.4pt">Education and Experience</td><td style="padding:0in 5.4pt;border:#000000;width:365.4pt">Associate’s degree in Computer Science or a related field, or equivalent experience; two (2) years of Business Analysis experience preferred; experience in healthcare a plus; or equivalent combination of education and experience. </td></tr><tr><td style="padding:0in 5.4pt;border:#000000;width:113.4pt">Special Skills, Licenses andCertifications</td><td style="padding:0in 5.4pt;border:#000000;width:365.4pt">Knowledge of Microsoft Office tools. Excellent communication and documentation skills with the ability to communicate with technical and non-technical staff. </td></tr><tr><td style="padding:0in 5.4pt;border:#000000;width:113.4pt">Performance Based Competencies</td><td style="padding:0in 5.4pt;border:#000000;width:365.4pt">Ability to quickly acquire in-depth knowledge of Partnership systems, software, applications, processes, and managed care issues. Strong written and oral communication skills with ability to interpret and understand technical requirements. Excellent analytical skills to troubleshoot and resolve systems problems. </td></tr><tr><td style="padding:0in 5.4pt;border:#000000;width:113.4pt">Work Environment And Physical Demands</td><td style="padding:0in 5.4pt;border:#000000;width:365.4pt">More than 50% of work time is spent in front of a computer monitor. May be required to bend, stoop, kneel, crawl, or work in other non-standing and non-sitting positions to install cabling, systems hardware, and other related equipment.</td></tr></tbody></table>  All HealthPlan employees are expected to: <ul><li style="color:#000000">Provide the highest possible level of service to clients;</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Promote teamwork and cooperative effort among employees;</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Maintain safe practices; and</li><li style="color:#000000;font-family:'arial' , sans-serif;font-size:11pt">Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.</li></ul>HIRING RANGE: $55.00 - $60.00/hour IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Partnership HealthPlan of California

Temporary IT Business Analyst

[AW]-iCims

ADAPTED_NOW

Required Skills: - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory. - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory

Desktop Support Analyst Kenwood, CA Long term project Description: To provide a high quality and responsive desktop support service to all end-users. To manage day to day problems allocated by the helpdesk and maintain ownership until problem resolution. To ensure that the Service Desk staff and clients are kept updated on a regular basis. To perform approved Install, Moves, Add and Changes. To provide local assistance to other locations when requested. To promote and communicate PRA-IT standards and procedures to the local community. To provide representation of the needs of the local business community into the PRA-IT. Desktop Support Analyst is responsible for working closely with management and clients to ensure problems are understood clearly and that PRA-IT standards and procedures are adhered to, and problem resolution time is kept to a minimum. - To work closely with management and clients to ensure problems are understood clearly, PRA-IT standards and procedures are adhered to, and problem resolution time is kept to a minimum. - Solutions are delivered on time. - To demonstrate and promote customer service excellence in all client dealings. - To show initiative when dealing with service issues and identify and communicate any changes or enhancements, while respecting the organizations promotion of standardization. - To escalate issues that may potentially affect the clients and business units in a timely manner. - To provide representation of local business needs and variations to the client support technology team in the development and implementation of technical standards. - To ensure that client support services are delivered to the business in an efficient manner, while maintaining and improving service levels in accordance with Pernod Ricard standards. - Provide Tier 2 support in the operation and management of Windows desktops/laptops - Manage various medium-to-complex project initiatives, upgrades, and maintenance activities - Monitor support queues for new tickets and respond accordingly - Troubleshoot system/application issues of medium-level complexity and escalate issues appropriately - Develop utilities to streamline standards and deployments methodologies - Maintain and support all Audio-Visual equipment including video conferencing - Work with external vendors to resolve hardware and software issues - Configure and deploy equipment for new hires (laptops, desktops, iPads, iPhones) - Install hardware and software as needed by the business - Maintain asset and configuration management documentation for all devices and end-users - Development and deployment of unattended operating system installations for workstations/desktops/laptops - IMAC's - Installs, Move, Add, Changes - Work with end-users to develop an understanding of their business requirements - Create and maintain knowledgebase solutions - Enter all requests and incidents into ticketing system according to IT policies - Update ticketing system and documentation according to IT policies - Create and modify support documentation as related to the corporate infrastructure Required Skills: - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory - Experience supporting conference room technologies (Microsoft Teams is a preference) - Deploying and configuring systems using imaging tools such as SCCM and AutoPilot What are your top 3 requirements: - To ensure that client support services are delivered to the business in an efficient manner, while maintaining and improving service levels in accordance with our company standards. - Provide Tier 2 support in the operation and management of Windows desktops/laptops within a corporate environment - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory

Veterans Sourcing Group

Desktop Support Analyst

Analysis Skills

Apple iMac

Apple iPad

Apple iPhone

Asset Management

Audiovisual

Configuration Management

Customer Support/Service

Desktop Administration

Desktop PC

Documentation

Hardware Installation

Help Desk

Identify Issues

Information Technology & Information Systems

Knowledge Base

Laptop PC

Microsoft Active Directory

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Desktop

Operational Support

Operations Management

Problem Solving Skills

Software Installation

Support Documentation

System Center Configuration Manager (SCCM)

Systems Administration/Management

Technical Support

Time Management

Videoconferencing

Veterans Sourcing Group Jobs

This role ensures that system solutions align with business needs, ERP strategy, and best practices, owning critical business systems and driving continuous improvement through analysis, solution design, implementation, and ongoing support. The Senior Business Systems Analyst serves as the primary liaison between IT and Mezzetta's business teams, with a strong focus on IFS ERP and related enterprise applications.

YEAR

<div class="content-intro">About Us: Since 1935, we've been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves — and that's the only way we'd put our name on it. Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, we're seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.The ideal candidate will have an immediate connection to our Core Ingredients:  <ul><li>Crunchy Crunchy: We are hungry for excellence.</li><li>Own It: We think and act as an owner – with appetite, initiative, and responsibility.</li><li>Connection: We build authentic relationships that foster trust and open communications.</li><li>Vibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.</li></ul></div>OverviewThe Senior Business Systems Analyst serves as the primary liaison between IT and Mezzetta's business teams, with a strong focus on IFS ERP and related enterprise applications. This role ensures that system solutions align with business needs, ERP strategy, and best practices, owning critical business systems and driving continuous improvement through analysis, solution design, implementation, and ongoing support.  Please note: experience with IFS ERP is required.ResponsibilitiesIFS ERP & Business Applications Leadership<ul><li>Own, support, and optimize IFS ERP modules and related business applications across multiple departments (e.g., Finance, Supply Chain, Manufacturing, Operations).</li><li>Analyze business requirements and translate them into effective IFS configurations, enhancements, and integrations.</li><li>Lead cross-functional initiatives involving IFS ERP from requirements gathering through implementation, testing, go-live, and post-launch support.</li><li>Partner with stakeholders to improve process efficiency, data integrity, and system usability within IFS.</li><li>Manage multiple priorities while adapting to evolving business and ERP roadmap needs.</li><li>Drive user adoption, process standardization, and continuous improvement within the IFS ecosystem.</li></ul>Stakeholder Partnership & Communication<ul><li>Act as a trusted advisor to business users, IT teams, and ERP stakeholders on IFS capabilities, best practices, and solution options.</li><li>Communicate project status, risks, dependencies, and impacts clearly throughout the project lifecycle.</li><li>Provide guidance on solution tradeoffs, configuration vs. customization decisions, and long-term ERP scalability.</li><li>Coordinate with internal developers, IFS consultants, and third-party vendors to deliver enhancements, fixes, reports, and integrations.</li></ul>Legacy & Integrated System Support<ul><li>Support and maintain legacy systems during ERP modernization or IFS expansion efforts.</li><li>Ensure seamless data flow and process alignment between IFS and upstream/downstream systems.</li><li>Write and maintain SQL queries for reporting, data validation, troubleshooting, and controlled updates.</li><li>Document business processes, IFS workflows, configurations, and system usage through SOPs and training materials.</li></ul>Other Duties<ul><li>Provide backup support for desktop/help desk functions as needed.</li><li>Lead or contribute to IT and ERP-related projects using established tools, methodologies, and governance standards.</li></ul>Qualifications<ul><li>Bachelor's degree in Information Systems, Business, or a related field.</li><li>5+ years of experience in business systems analysis, ERP administration, or enterprise application support.</li><li>Hands-on experience with IFS ERP (required), including configuration, support, or implementation.</li><li>Strong understanding of end-to-end business processes and cross-functional system integration.</li><li>Experience supporting ERP modules related to finance, manufacturing, supply chain, or operations is strongly preferred.</li><li>Proficiency in SQL for data analysis, reporting, and troubleshooting.</li></ul><div class="content-pay-transparency"><div class="title" style="font-weight:600;padding-top:8px">Pay Range</div><div class="pay-range">$130,000—$140,000 USD</div></div><div class="content-conclusion">Our Commitment to an Inclusive Workplace: At Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive. </div>

Mezzetta

Senior Business Systems Analyst (IFS ERP)

GreenHouseAPI

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Partnership HealthPlan of California

Veterans Sourcing Group

Mezzetta

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