Security Clearance: Active Secret clearance• Education: Bachelor’s degree in CS, IT, IS, Business Analysis, or equivalent experience• Experience: • Minimum 5 years in software testing• Minimum 3 years of hands‑on ServiceNow testing for large‑scale enterprise systems• ServiceNow Expertise: Experience testing ServiceNow workflows, configurations, business rules, roles/permissions, and integrations• Requirements Development: Skilled in gathering/documenting requirements and producing user stories, acceptance criteria, and backlog items• Agile Methodology: Strong understanding of SAFe, SDLC, Agile development, backlog refinement, and iterative delivery• Core Competencies: Strong analytical/problem‑solving ability, excellent communication skills, able to work independently and collaboratively. • ServiceNow Certifications: CSA, CAD, or similar• Technical Skills: Experience with ServiceNow CWM, ITSM, Agile Dev, test management, defect tracking, APIs, and system integrations• Business Analysis: Experience facilitating stakeholder interviews, workshops, process analysis, and requirements traceability• DevSecOps Knowledge: Familiarity with CI/CD pipelines, Jenkins, Git, and DevSecOps practices• Government Experience: Prior experience supporting federal agencies or Department of Defense programs.