LayoutRequired EducationBS/MS in Computer Science, Engineering, or equivalent practical experienceRequired Qualifications/Skills/Experience4–7 years of experience in test automation, quality engineering, SDET, software engineering, or related areas with strong automation ownershipStrong programming / scripting skills in Java, Python, JavaScript, TypeScript, Go, or similar languagesStrong experience testing backend APIs and services, including request/response validation, integration validation, and service-level regression coverageStrong experience building or maintaining UI automation for modern web applications and validating frontend-to-backend integration flowsExperience developing automation frameworks and integrating them into CI/CD and release workflowsStrong understanding of integration testing, regression strategy, smoke coverage, and release validation approachesStrong debugging and troubleshooting capability across distributed systems, services, and UI/API interactionsExperience working in Agile development environments with Git-based workflows, code reviews, and cross-functional engineering collaborationPreferred Qualifications/Skills/ExperienceExperience with customer support systems, workflow orchestration, enterprise integrations, or internal tools used by operations / agent teamsExperience with cloud-native systems, Kubernetes, Docker, and distributed environmentsFamiliarity with observability platforms and diagnostics using logs, metrics, traces, and alertingExperience with nonfunctional, reliability, or operational validation in addition to functional automationExperience with AI-assisted development, test generation, or intelligent automation toolingOverview:Join eBay’s Customer Support Technology team to design, build, and scale automation systems that improve release quality, engineering productivity, and service reliability across our customer support platforms. Job DutiesDesign, build, and maintain scalable automation frameworks for UI, API, integration, regression, and smoke testingBuild automated validation coverage for backend services, APIs, and end-to-end workflows that support CS Tech experiencesOwn critical-path UI automation for key agent and support workflows, while keeping the majority of coverage at the API and integration layers for speed, maintainability, and signal qualityIntegrate automated tests into CI/CD pipelines and release quality gates to improve deployment safety and release confidencePartner with software engineers, product managers, QE, and platform teams to define practical test strategy early in the delivery lifecycleDebug failures and product issues across UI interactions, network calls, APIs, integration points, and dependent servicesImprove test reliability, suite execution time, and automation maintainability through strong engineering practices and reusable toolingSupport release validation, defect prevention, and root-cause analysis for complex quality and production issuesSpecific Details to call attention to.