This role helps lead the box office staff, event setup and maintenance, onsales, event-day execution, customer service, inventory controls, and financial reconciliation, ensuring accurate, efficient, and guest-focused service across all sales channels in a fast-paced, high-volume live entertainment environment. Serve as an event-day box office lead, overseeing will call and window operations, troubleshooting ticketing and scanning issues, coordinating VIP and guest-list needs, and serving as a liaison among the box office, guest services, security, promoters, tour representatives, and event staff.