On-Call Emergency Managers - Safety WSP Global IncOn-Call Emergency Managers - SafetyBoston, MA$40–$45 / hourCadre members are asked for: A 30 day commitment Availability to deploy with little to no advance notice (typically within 24-48 hours) During deployments, ability to potentially work 8-12 hours/day; 7 days/week Your Impact Lead Emergency Management team, providing services to clients preparing for, responding to, and recovering from disasters nationwide and in US territories. Expected Salary (Colorado only): $40.00 - $45.00/hour * WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicants education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location.
Senior Member Service Center Representative (Bilingual - English/Spanish preferred, onsite/hybrid in Leominster, MA) Leominster Credit UnionSenior Member Service Center Representative (Bilingual - English/Spanish preferred, onsite/hybrid in Leominster, MA)Leominster, MA$21.57–$32.35 / hourThe Senior Member Service Center Representative is responsible for providing an exceptional member experience to existing members and potential members through a variety of communication channels such as telephone, email, chat, the message center and social media. The Senior Member Service Center Representative leads by example and coaches the team on operational excellence, member experience, having needs-based conversations, and offering financial solutions to meet our members' needs.
Operator Representative, Communications Center Brigham and Women's HospitalOperator Representative, Communications CenterSomerville, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Qualifications Qualifications: High School Diploma or equivalent required Able to type 35 wpm and knowledge of popular MS Windows software applications. Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.79/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
On Call Security Agent GardaworldOn Call Security AgentBoston, MAAs a Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.
Director, Contact Center Technology ZelisDirector, Contact Center TechnologyBoston, MassachusettsThis leader will own the full Contact Center as a Service platform landscape, including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer and employee experience technologies. The ideal candidate is a hands-on strategic leader with deep CCaaS experience, strong telephony knowledge, excellent business partnership skills, and a proven ability to build and lead high-performing technology teams.
Manager, Vendor & Workforce Management (Utility Contact Center) Liberty UtilitiesManager, Vendor & Workforce Management (Utility Contact Center)Londonderry, NHLondonderry, NH, US, 03053 Joplin, MO, US, 64804 Tyler, TX, US, 75703 Bryson, TX, US, 76427 Manchester, NH, US, 03101 Gainesville, GA, US, 30501 Merrick, NY, US, 11566 Fall River, MA, US, 02724 Litchfield Park, AZ, US, 85340 Massena, NY, US, 13662. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.
Welcome Center Representative YMCA of Greater BostonWelcome Center RepresentativeReading, MA$15–$17 / hourUnder the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
Welcome Center Representative, Nights and Weekends YMCA of Greater BostonWelcome Center Representative, Nights and WeekendsWoburn, MA$16 / hourUnder the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
Contact Center Operator - Boston Children's Service Response Ctr Aramark Corp.Contact Center Operator - Boston Children's Service Response CtrWaltham, MAResponsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.
Contact Center Operator - Boston Childrens Service Response Ctr AramarkContact Center Operator - Boston Childrens Service Response CtrWaltham, MAResponsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.
Contact Center Operator ASGContact Center OperatorBoston, MassachusettsObtain client information by answering telephone calls, chats, emails, and other customer service communication channels; interviewing clients; verifying information. ( ASG ) is a full-service multicultural marketing agency that focuses on helping all communities gain access to critical information and resources.
Restoration Center Nurse Manager VinfenRestoration Center Nurse ManagerLowell, Massachusetts$110,000–$135,000 / yearFull timeThe Nurse Manager is an integral part of the development and management of a model designed to support individuals in the community, reduce emergency room usage for behavioral health crises, increase flexibility of service delivery, provide seamless access to outpatient, urgent and crisis interventions, psychopharmacology, Medication Assisted Treatment (MAT) and increased use of social supports and community-based staff. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.
Senior Product Manager - Vault CRM - Service Center Veeva Systems IncSenior Product Manager - Vault CRM - Service CenterBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users. Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications.
Access Center Coordinator - EHS Access And Command - Full Time SOLUTIONHEALTHAccess Center Coordinator - EHS Access And Command - Full TimeManchester, NHAbout the Job: Our Access Center Coordinator's receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.
Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)Manchester, NHOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
Representative, Contact Center III, Credit and Collections, (Hybrid) Eversource EnergyRepresentative, Contact Center III, Credit and Collections, (Hybrid)Manchester, NH$52,920–$58,800 / yearRole and Scope of Position: Receives and responds to telephone, mail, and e-mail inquiries from internal and external customers regarding a wide variety of matters including but not limited to: billing (old and new), service requests (moving in and out), deregulation, payment arrangements (short term and long term), security deposits, new service installation (CRS), meter readings, power interruptions, claims, electronic payments and billing, determining and coding accounts as hardship, bankruptcies, legal accounts, and more. Successful candidates will be responsible for; communicating with the public, and external collection attorneys on a wide variety of subjects, including service applications, service interruptions, bankruptcy, identity theft, legal collections, and other credit & collections related matters.
Senior Product Manager (Contact Center Strategy) LendbuzzSenior Product Manager (Contact Center Strategy)Boston, MALendbuzz is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @ lendbuzzcareers.com ).
Traveling Test Center Manager Prometric IncTraveling Test Center ManagerBurlington, MAPrometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Director, Contact Center Technology Zelis Healthcare, Inc.Director, Contact Center TechnologyBoston, MA$153,000–$193,800 / yearThis leader will own the full Contact Center as a Service platform landscape, including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer and employee experience technologies. The ideal candidate is a hands-on strategic leader with deep CCaaS experience, strong telephony knowledge, excellent business partnership skills, and a proven ability to build and lead high-performing technology teams.
Product Manager - Global Employer Services Technology Center Deloitte Touche Tohmatsu LtdProduct Manager - Global Employer Services Technology CenterBoston, MA$135,675–$184,500 / yearProven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week. Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions.