Since 2004, the Paths team has been on a journey of growth, creating and preserving high-quality, affordable housing across the U.S. With over 16,000 units across 13 states under management and more than 600 employees, Paths manages a suite of capabilities spanning the entire property life cycle, including development, construction, property management, maintenance, and security. Operating above a basic entry-level help desk function, the role resolves a broad range of Tier 1 and selected Tier 2 issues, owns tickets through resolution or effective escalation, supports corporate office technology, and assists with employee lifecycle and device activities.