DUTIES AND RESPONSIBILITIES: • Review driver check calls to determine driver location and estimated delivery times• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings• Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments• Ensure the awareness of and enforce company policies• Maintain records pertaining to driver performance and productivity• Other duties may be assigned MINIMUM QUALIFICATIONS/EXPERIENCE: • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field• Fluent in computer applications and keyboard proficiency• Ability to function in a fast-paced work environment and tolerate stress• Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill• Excellent interpersonal skills, including good listening skills• Possess courteous, yet assertive telephone personality. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states.