Other: Must be 19 years of age or older to ensure compliance with hospitals insurance policies Excellent oral and written communication, active listening, and customer service skills Working knowledge of emergency medical procedures and terminology Working knowledge of ambulance communications dispatching procedures and ambulance operations Working knowledge of BRMC EMS service area, including street system, geographical layout of all surrounding service areas, and ability to read a map and give/receive directions as needed Ability to remain professional, calm, and effective under heavy workloads and in emergency situations Strong organizational skills, ability to multi-task in a fast pace environment with strong attention to detail Ability to exercise good judgment and make appropriate decisions in emergency situations Obtain and act on information quickly and accurately in emergency situations Ability to comprehend and make inferences from written materials such as operations manuals Working knowledge of computers, phone, and radio systems Safety Sensitive Designation: This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana. SUMMARY: The Emergency Medical Dispatcher (EMD) is responsible for appropriately receiving and screening all non-emergency and emergency requests for ambulance response through person to person contacts, phone lines, 911 systems, and through radio reports received.