div class="content">Customer Support Specialist – Travel Industry (Remote)
Location: Remote – USA Based
Schedule: Flexible | Part-Time or Full-Time Options
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
div class="content">Job Type: Remote | Flexible Schedule
Role Summary
This Entry-Level Remote Booking Agent role focuses on assisting clients with hotel reservations and travel-related inquiries.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
p>Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals Ensure accurate and timely completion of reservations while meeting travelers needs Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keeping clients informed about all necessary travel documents and health requirements for their destinations Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Diversity, Equity & Inclusion:
Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
ul> Coordinate and book travel arrangements, including flights, hotels, cruises, vacation packages, and car rentals. - Monitor reservations and communicate any travel updates, schedule changes, or disruptions.
In this role you will assist clients by creating quotes, booking travel, maintaining relationships with vendors and collaborating with our support staff to best serve our clients’ travel needs. COMPENSATION: The salary rate for this position ranges from $40,000 to $55,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
Florida, Florida18 days ago
The Travel Experience Coordinator will be responsible for coordinating and booking vacation packages, managing client inquiries and requests, ensuring travel arrangements are organized, and providing exceptional customer service. Ensuring smooth and cost-effective travel experiences by handling flights, accommodations, transportation, and itineraries while adhering to budget constraints and company policy.