Grounded in customer understanding, behavioral data, experimentation, and business insights, drive continuous improvement across discovery, engagement, ecommerce, and conversion—reducing friction, testing new ideas, and creating differentiated experiences that deliver value for customers and the business. As the Director, Web Experience Design, you will: Set the vision for Cengage’s web experience , establishing a clear UX/UI strategy for how our websites help customers discover, understand, evaluate, purchase, and engage with Cengage products and services.