The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, demonstrate skill in presenting an excellent student/customer service attitude, provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills including the ability to understand a wide range of user needs and technical issues, the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and the ability to represent the Academic Support Center and MSU Billings in a professional and courteous manner. The Assistant Director will also provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills, including the ability to understand a wide range of user needs and technical issues, demonstrate the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and represent the Academic Support Center and MSU Billings in a professional and courteous manner.