Additional InformationKNOWLEDGE AND ABILITIESKnowledge of:* processing court documents in accordance with state laws, appellate and general rules, Superior Court Local Court Rules and Administrative Orders* state and local databases and Clerk's CMS* legal terminology* courtroom operations* computer software applications including Microsoft Office Suite* office policies, practices and procedures and commonly used equipment* employee training methods, practices, and techniques* Clerk's Office procedures and policiesAbility to:* establish and maintain effective working relationships with superiors, peers, and other staff* learn, understand and execute complex and technical court operations policies and procedures* learn, research and provide answers to public regarding court operations questions;* learn and teach trainees the distinction between offering legal advice and providing excellent customer service and applying this knowledge in the workplace* use proper English, spelling, grammar, punctuation and word usage* follow complex oral and written instructions* listen and understand complex Judicial oral decisions and reduce them to written form* communicate effectively orally and in writing* work independently and effectively under pressure* work with minimum supervision and make consequential work decisions in accordance with state laws, court rules and Court and Clerk policies and procedures* communicate effectively with customers including a culturally diverse population, or angry or distraught customers in a courteous and professional manner. Assists the general public, attorneys, legal staff, Superior court employees, Judges and Commissioners, and government agencies in person, by telephone or in writing by providing technical assistance and information; explains procedures and schedules; locates and provides information from Superior Court records while maintaining security and confidentiality as required; evaluates and diffuses sensitive and/or potentially volatile people and situations and reacts appropriately including contacting security when necessary; directs customers to other departments and agencies for further research assistance as needed.*