Typical demands require staff to lift and carry up to 20 pounds, and may be higher for some assignments depending on position and student need; climb stairs, ladders, and/or stools; reach, hold, grasp and turn objects; use fingers to operate computer keyboards; feel the shape, size and temperature of objects. Answers telephone, provides information to callers, takes messages, forwards phone calls as appropriate, greets visitors to building courteously, determines their needs, and provides information or directions.