Routinely acts as liaison between executive's office and the departmental staff, and other state departments and agencies, local and federal agencies, and community organizations and groups; attends meetings as required to gain information; routinely handles complaints and requests from members of other departments, citizens as required; attends meetings and gatherings in performing personal contact duties. Handles routine correspondence, including composition of replies and routes to the appropriate operating division for reply; prepares non-routine correspondence as requested; assembles information for applications, staff meetings, and other purposes; may take minutes at meetings.