Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping. Support on call and emergency response; ensure a safe and effective clinic environment, educate, mentor, and coach technicians, assistants, and volunteers; communicate with shelters, outside veterinarians, and clinics regarding cases including referrals or post-adoption support.