Mortgage Loan Officer - Underwriting Background Preferred Generations Home LoansMortgage Loan Officer - Underwriting Background PreferredSilverdale, WA$100,000–$300,000 / yearYou will help buyers understand their financing options, identify practical paths forward, and provide real estate partners with thoughtful scenario guidance rooted in strong technical mortgage knowledge. DESCRIPTION: Generations Home Loans is seeking licensed or license-ready mortgage professionals with underwriting experience who are interested in moving into a production-focused Mortgage Loan Officer role.
Executive Underwriter - Farm & Commercial Grange Insurance AssociationExecutive Underwriter - Farm & CommercialSeattle, WA$64,334–$113,138 / yearQualifications: Required: Bachelor's degree and six years related experience and/or training; or equivalent combination of education and experienceIn depth knowledge of underwriting guidelines and underwriting philosophyExtensive knowledge of Farm and Commercial coverage forms, exclusions, pricing, structure, and rating. Some overnight travel may be requiredDeals with confidential information and/or issues using discretion and judgment Preferred: Relevant insurance designation such as Associate in General Insurance (AINS), Associate in Personal Insurance (API), Agribusiness & Farm Insurance Specialist (AFIS), or Associate in Commercial Underwriting (AU).
NewSenior Underwriter - Farm & Commercial Granwest InsuranceSenior Underwriter - Farm & CommercialSeattle, WA$52,145–$86,908 / yearRelationship Management: Communicate decisions, request information, and discuss risks with agency personnel Recommend risk improvements to agents and take appropriate action as needed Things we are looking for in a new team member: Qualifications & Skills: REQUIRED: Bachelor's degree and three years underwriting experience. Position Overview: Some of your key responsibilities will be: A Farm & Commercial Underwriter evaluates Farm and Commercial business through careful risk selection, appropriate pricing of risk and adherence to underwriting guidelines and state regulations.
Surety Underwriter Diedre Moire Corp.Surety UnderwriterRedmond, WA$150,000–$300,000 / yearFull timeProduce and retain profitable Commercial Surety book of business by underwriting new and renewal business, building and maintaining productive relationships with agents and brokers, and achieving budgeted financial results. • Assess risk and underwrite routine, small to mid-size renewals and new business items within underwriting authority; may underwrite moderately complex accounts and risks.
Commercial Underwriting Counsel (Hybrid/ Remote Possible) First American Title Insurance CompanyCommercial Underwriting Counsel (Hybrid/ Remote Possible)Seattle, WARemoteFull timeFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions.
Stop Loss Underwriting Specialist Cambia Health SolutionsStop Loss Underwriting SpecialistBellevue, WAFull timeAdditionally, they complete travel and expenses for stop loss director and team when applicable, and provide other administrative support as directed - all in service of creating an economically sustainable health care system. Stop Loss UW Specialist would have a High School diploma or GED and 4 years office, data entry or equivalent combination of education and experience, preferably in a health care environment.
Non-Delegated Mortgage Underwriter III Western Alliance BankNon-Delegated Mortgage Underwriter IIISeattle, WARemoteFull timeIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email recruiter@westernalliancebank.com or call (602) 797-3662. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
Underwriting Assistant - Commercial Programs JencapUnderwriting Assistant - Commercial ProgramsBothell, WashingtonPerform all policy support procedures with respect to Commercial General Liability, Property, Auto, Excess and Umbrella lines of business: submissions, quotations, binding, issuance, endorsements, cancellation and non-renewal notices, inspection requests and loss run reports. This position will field questions from both external and internal contacts, handle renewal set-ups and endorsement processing under the direct supervision of an underwriter and may assist underwriters by reviewing underwriting reports and processing loss data.
Director, Underwriting Operations & Analytics PEMCO Mutual Insurance CompanyDirector, Underwriting Operations & AnalyticsSeattle, WA$201,143–$245,841 / yearFull timeAnalytical and Data-Driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities is required. PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Underwriting Analytics Manager PEMCO Mutual Insurance CompanyUnderwriting Analytics ManagerWA$124,244–$151,854 / yearDevelop, document, and maintain line-of-business underwriting guidelines, both automated and manual, to meet corporate profit and growth objectives and support our pricing structure; propose adjustments to underwriting practices as needed due to market and regulatory conditions; provide data-driven, reasoned arguments to support recommended changes. Serve as Underwriting subject matter expert on cross-functional projects; effectively collaborate, influence, and educate other departments and leadership teams, practically applying expertise and broad perspective of Underwriting and overall business operations.
Senior Commercial Credit Underwriter FIRST FEDERALSenior Commercial Credit UnderwriterSeattle, WA$86,431.49–$146,933.53 / yearFull timeIn coordination with the Relationship Managers prepare the narrative portion of the Credit Memo, Ensure that all loan files presented to Loan Committee have been properly reviewed and prepared and are pre-approved prior to presentation by the Credit Administrator and/or the Chief Credit Officer. Maintain current working knowledge of commercial lending industry, which, may include the following: Independently research and analyze company and industry data, including state, local and federal publications, and newspapers.
Sr. Mortgage Loan Underwriter - Construction (WA, ID & OR Only) BECUSr. Mortgage Loan Underwriter - Construction (WA, ID & OR Only)Seattle, WAFull timeIn this role, you'll use your knowledge of construction lending programs, along with conventional, FHA/VA, and other specialized mortgage programs to make thoughtful, consistent lending decisions that align with investor and agency guidelines while keeping the member experience at the center of every interaction. Support Exceptional Member Service: Assist Loan Processors and Loan Officers with customer service inquiries, helping identify ways to restructure transactions that align with both member and Credit Union needs.
Commercial Underwriter (Hybrid/Remote Possible) First American Title Insurance CompanyCommercial Underwriter (Hybrid/Remote Possible)Seattle, WARemoteFull timeAs a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Provides underwriting support, counsel, and authorization to company personnel, agents, and customer(s), related to the issuance of real estate title insurance commitments and policies.
Consumer Loan Underwriter II BECUConsumer Loan Underwriter IISeattle, WAFull timeWHAT YOU'LL DO: Apply Lending Expertise: You bring a strong understanding of BECU's loan policies, real estate lending practices, and applicable state and federal regulations to make informed decisions on a wide range of consumer loans. Deliver Timely Outcomes: You prioritize efficiency by reviewing applications promptly, clearly communicating decisions, and helping members understand options such as denials, counteroffers, or alternative solutions.
Underwriting Workflow & Ops Specialist PEMCO Mutual Insurance CompanyUnderwriting Workflow & Ops SpecialistSeattle, WA$59,700–$72,966 / yearThe Underwriting Workflow & Ops Specialist plays a critical role in managing underwriting operational efficiency and effectiveness by optimizing the deployment of resources and serving as the subject matter expert in overall workflows and processes to ensure the underwriting organization delivers on its objectives. PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
National Commercial Underwriter/Counsel (Remote) First American Title Insurance CompanyNational Commercial Underwriter/Counsel (Remote)Seattle, WARemote$148,600–$198,200 / yearFull timeFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. As Global Operations Commercial Underwriting Counsel, you'll be a go-to underwriter on a high performing title production team responsible for delivering best-in-industry commercial production services.
Capital Markets Associate, Production Support JLLCapital Markets Associate, Production SupportSeattle, WAFull timePrepare investmentsales, financing, and equityadvisory packages and submissions for commercial real estate transactions, including market research, financial modeling, composition of executive summaries and investment highlights. Responsible for complex financial modeling through the use of Microsoft Excel and Argus Enterprise of commercial real estate transactions and utilize market andJLLdata / comps to correctly underwrite a transaction.
Multifamily Analyst JLLMultifamily AnalystSeattle, WAFull timeWhether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.
AL/MS Commercial Title Examiner (Remote) First American Title Insurance CompanyAL/MS Commercial Title Examiner (Remote)Seattle, WARemote$26.88–$35.82 / hourFull timeFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions.
Multi State Commercial Title Examiner (Remote) First American Title Insurance CompanyMulti State Commercial Title Examiner (Remote)Seattle, WARemote$26.88–$35.82 / hourFull timeFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions.
California Sr. Commercial Title Examiner (Remote Opportunity) First American Title Insurance CompanyCalifornia Sr. Commercial Title Examiner (Remote Opportunity)Seattle, WARemoteFull timeFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions.
Financial Analyst - Commercial Real Estate Colliers InternationalFinancial Analyst - Commercial Real EstateSeattle, WAFull timeAs a Financial Analyst you'll be at the heart of our support operations by providing expert financial analysis, draft Offering Memorandums, and provide other analytical work to support transaction management and brokerage services. Partner with multiple brokers, deal teams and producers across the different asset classes including: Commercial, Office, Industrial, Multi-family, Retail, and Tenant rep/Leasing.
Senior Portfolio Manager Salal Credit UnionSenior Portfolio ManagerSeattle, WA$114,166.67–$159,833.33 / yearFull timePrepare concise, high‑quality credit approval narratives, including financial spreading and cash flow analysis, risk rating, collateral evaluation (LTV and property characteristics), and assessment of market, legal, and structural risks. This is an ideal role for an experienced commercial underwriter or portfolio manager who enjoys balancing analytical rigor with strategic decision‑making and who wants to make a visible impact within a collaborative credit union culture.
Mortgage Loan Officer - Member Direct BECUMortgage Loan Officer - Member DirectSeattle, WAFull timeAs a Mortgage Loan Officer - Member Direct at BECU, you'll be the trusted guide helping our members navigate one of the most important financial decisions of their lives-purchasing or refinancing a home. Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Commercial Loan Underwriter Manager Mechanics BankCommercial Loan Underwriter ManagerSeattle, WAFull timeResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; managing and appraising performance; coaching and development; addressing complaints and resolving problems. In collaboration with the relationship manager and underwriters, identify risks/mitigants of loan structure and participates in discussions with credit risk as required.
Group Underwriting Consultant Elevance HealthGroup Underwriting ConsultantWallingford, IllinoisExperience as a proactive underwriter who excels in collaborating with sales teams to secure new business opportunities, all while ensuring alignment with our company's profitability and margin objectives. Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.
Underwriting Team Lead CRC Insurance Services, LLCUnderwriting Team LeadBothell, WA$100,000–$115,000 / yearResponsibilities includes but not limited to underwriting new and renewal business, approving policy changes, developing staff, maintaining workload, and managing written business up to and including the time of binding according to company guidelines and established procedures. Negotiate the best terms and coverages available with accessible markets while properly communicating with all producers regarding submissions and decisions for new or renewal business in a timely manner.
Associate Underwriting Team Leader CRC Insurance Services, LLCAssociate Underwriting Team LeaderSeattle, WA$80,000–$90,000 / yearUnderwrites new and renewal business, approves policy changes, maintains workload and controls written business up to and including the time of binding according to company guidelines and established by CRC procedures. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional.
Associate Underwriting Team Lead CRC Insurance Services, LLCAssociate Underwriting Team LeadBothell, WA$90,000–$110,000 / yearUnderwrites new and renewal business, approves policy changes, maintains workload and controls written business up to and including the time of binding according to company guidelines and established by CRC procedures. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional.
Underwriting Managing Director Ocean Marine The Travelers Companies IncUnderwriting Managing Director Ocean MarineBellevue, WA$153,700–$253,700 / yearThe Managing Director (MD), Ocean Marine oversees a team of underwriters who partner with agents and brokers to provide coverage for new and renewal business based on customers'' needs. Your ability to lead others in independently assessing complex risk and sell our products in challenging markets will contribute to the profitability and success of Travelers.
Commercial Underwriting Counsel (Hybrid) First AmericanCommercial Underwriting Counsel (Hybrid)Seattle, WashingtonAs a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. If you excel in collaborating with others to assess possibilities and discover solutions, it may be time to combine your analytical rigor with a premier brand in the commercial real estate space.
Regional Surety Bond Underwriting Manager The Hartford Insurance Group IncRegional Surety Bond Underwriting ManagerSeattle, WA$156,000–$234,000 / yearActual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. Travel Requirement: This role requires approximately 25% travel across the West territory to support broker engagement, marketing initiatives, and regional strategy execution.
Underwriting Consultant (Technology P&C) CNA Financial CorpUnderwriting Consultant (Technology P&C)Seattle, WA$72,000–$141,000 / yearOur Global Technology Practice delivers specialized coverages, including Technology Errors & Omissions (Tech E&O), Cyber Liability, and comprehensive international solutions, complemented by our traditional Property & Casualty capabilities. JOB DESCRIPTION: For over three decades, CNA has been a trusted provider of insurance solutions for technology companies of all sizes-from emerging startups to global enterprises-across software, IT services, hardware, media, and telecommunications.
Underwriting Consulting Director(Commercial Construction P&C) CNA Financial CorpUnderwriting Consulting Director(Commercial Construction P&C)Seattle, WA$97,000–$189,000 / yearJOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Works with senior management on the most complex underwriting risks employing advanced diagnostic and systematic analysis to assess acceptability. Develops and maintains agency and/or broker relationships, particularly with the largest key customers in assigned territory, to assure positive and profitable outcomes on the most complex, high-risk business.
Associate Director - Life Underwriting Corebridge Financial IncAssociate Director - Life UnderwritingWA$118,000–$128,000 / yearWe align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: • We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. Underwriting team members interact frequently with our customers and therefore the role requires a customer centric and relationship focused attitude, excellent communication skills as well as accountability for accurate and prompt processing.
Underwriting Technical Assistant Ryan Specialty GroupUnderwriting Technical AssistantBellevue, WashingtonProcesses and issues policy endorsements, including changes to coverage, limits, or policy terms, ensuring accuracy and timely implementation and tracks cancellation notifications, non-renewal, and renewal solicitation notifications. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.
Commercial Surety - Underwriting Performance Director Surety (Remote/Hybrid) The Hanover Insurance Group IncCommercial Surety - Underwriting Performance Director Surety (Remote/Hybrid)WARemotePosition Overview: The Underwriting Director, Commercial Surety drives and supports underwriting excellence for designated areas or assigned territories with greater autonomy, managing account and portfolio underwriting, developing strategies, and providing technical expertise and support to local teams and leadership. As Underwriting Director, you will help drive underwriting excellence, portfolio performance, and technical rigor from the Home Office, partnering closely with regional teams, senior leadership, and stakeholders across the enterprise.
Entry-Level Insurance Underwriting Assistant Amwins Global Risks UK LtdEntry-Level Insurance Underwriting AssistantSeattle, WA$30–$35 / hourParental Leave, Adoption Assistance, Travel Reimbursement for healthcare, Retail Discount Program, Scholarships for dependents of Amwins employees, etc. That investment shows in everything we do; education and development programs, comprehensive and competitive benefits, and an organizational structure that''s 43% owned by employee shareholders.
Director Underwriting Premera Blue CrossDirector UnderwritingMountlake Terrace, WashingtonStrategically partner with actuaries and our pharmacy division that develops in-house formularies, pricing, and product design that strategically align with our mission to make healthcare work better and be more cost-effective. Provide underwriting oversight for the unique Alaska market where Premera has a close partnership with providers, hospitals, brokers, employer groups, unions, public entities, and native corporations.
Director Underwriting Blue Cross and Blue Shield AssociationDirector UnderwritingMountlake Terrace, WA$157,900–$315,900 / yearThis impactful leadership role will: Strategize with clients ranging from Fortune 10 to Fortune 500 companies that want to differentiate themselves in the marketplace via their benefits offerings and ensure that underwriting can support their benefits strategies sustainably. Strategically partner with actuaries and our pharmacy division that develops in-house formularies, pricing, and product design that strategically align with our mission to make healthcare work better and be more cost-effective.
Underwriting/Operations Assistant-Contract Surety RLI CorpUnderwriting/Operations Assistant-Contract SuretyLynnwood, WA$23.86–$32.81 / hourThis approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers.
Underwriting Technician AmTrust Financial Services, Inc.Underwriting TechnicianSeattle, Washington$49,000–$72,000 / yearFull timeOverview: Responsible for providing E&S Underwriters with information necessary to make sound underwriting decisions (i.e., marketing, customer service and administrative support affecting brokers/insureds from initial submission through policy issuance and renewals). Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.
Senior Mortgage Underwriter - (Remote) Zions Bancorporation NASenior Mortgage Underwriter - (Remote)Seattle, WARemote$39.56–$58.03 / hourAnalyze income, assets, credit documentation, employment history, credit reports, debt ratios, and loan-to-value (LTV) metrics to determine borrower creditworthiness. Proficiency with mortgage software and related tools, including Encompass 360 (LOS), Desktop Underwriter (DU), and Loan Product Advisor (LPA).
Senior Mortgage Underwriter - (Remote) National Bank of ArizonaSenior Mortgage Underwriter - (Remote)Seattle, WARemote$39.56–$58.03 / hourAnalyze income, assets, credit documentation, employment history, credit reports, debt ratios, and loan-to-value (LTV) metrics to determine borrower creditworthiness. Proficiency with mortgage software and related tools, including Encompass 360 (LOS), Desktop Underwriter (DU), and Loan Product Advisor (LPA).
Senior Mortgage Underwriter - (Remote) California Bank & TrustSenior Mortgage Underwriter - (Remote)Seattle, WARemote$39.56–$58.03 / hourAnalyze income, assets, credit documentation, employment history, credit reports, debt ratios, and loan-to-value (LTV) metrics to determine borrower creditworthiness. Proficiency with mortgage software and related tools, including Encompass 360 (LOS), Desktop Underwriter (DU), and Loan Product Advisor (LPA).
Underwriter (Wholesale) Evergreen OpeningsUnderwriter (Wholesale)Bellevue, WashingtonEvergreen has also earned recognition from Top Workplaces, most recently receiving the 2026 Industry Award for Financial Services, along with multiple Culture Excellence Awards recognizing our commitment to associate well-being, leadership, professional development, and workplace culture. Evergreen has been recognized as one of the Puget Sound Business Journal’s Best Places to Work multiple years running and has earned national recognition as a certified Great Place to Work® .
Underwriter (Wholesale) Evergreen Moneysource Mortgage CompanyUnderwriter (Wholesale)Bellevue, WA$24.85–$48.22 / hourPart timeEvergreen has also earned recognition from Top Workplaces, most recently receiving the 2026 Industry Award for Financial Services, along with multiple Culture Excellence Awards recognizing our commitment to associate well-being, leadership, professional development, and workplace culture. Evergreen has been recognized as one of the Puget Sound Business Journal’s Best Places to Work multiple years running and has earned national recognition as a certified Great Place to Work® .
Agency Underwriter – Affordable/Conventional NorthmarqAgency Underwriter – Affordable/ConventionalColumbia, WashingtonNorthmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. The candidate will work closely with a diverse group including Production, Borrowers, Freddie Mac/Fannie Mae personnel, legal counsel, vendors, and asset management.
Sr Commercial Credit Underwriter First FedSr Commercial Credit UnderwriterSeattle, WashingtonIn coordination with the Relationship Managers prepare the narrative portion of the Credit Memo, Ensure that all loan files presented to Loan Committee have been properly reviewed and prepared and are pre-approved prior to presentation by the Credit Administrator and/or the Chief Credit Officer. Maintain current working knowledge of commercial lending industry, which, may include the following: Independently research and analyze company and industry data, including state, local and federal publications, and newspapers.
Executive Underwriter - Farm & Commercial Grange Insurance Association IncExecutive Underwriter - Farm & CommercialSeattle, WA$64,334–$113,138 / yearPosition Overview: The Executive Farm & Commercial Underwriter evaluates Farm and Commercial applications for new and renewal business and requested changes for adherence to company guidelines, degree of risk, and potential for profitable results. This position entails frequent communication with claims, customer service, policyholders, agents, and other interested parties to obtain information, identify problem areas, determine appropriate action, and communicate and explain underwriting decisions.