Lead client discovery sessions, workshops, and business reviews, and build trusted relationships with underwriting, QC, and compliance leaders Turn client guidelines, overlays, and QC checklists into clear requirements for product and delivery teams Handle client escalations and guideline-interpretation questions, and support pre-sales, demos, and RFPs Act as the final authority on complex underwriting and QC decisions across VA, FHA, and Conventional loans Audit pre- and post-closing QC reviews for accuracy and root cause, and flag recurring defect patterns Define extraction fields, validation rules, and edge cases for mortgage documents, and review AI output for accuracy Track regulatory and guideline updates (VA, HUD, GSE, TRID, ATR/QM), support audits, and train internal and client teams. Bachelors degree in Finance, Business, or a related field 7+ years in US residential mortgage underwriting and/or post-closing QC across VA, FHA, and Conventional loans Proven client-facing experience with US clients, including handling escalations Expert knowledge of VA Pamphlet 26-7, HUD 4000.1, and the Fannie Mae/Freddie Mac guides DE certification (FHA) and VA SAR, or equivalent Experience with Encompass, ACES, DocMagic, Calyx, or similar platforms Excellent communication skills and flexibility to overlap with US business hours.