The Director will provide strategic product leadership for SGS's Program Operations pillar, focused on state Medicaid and HHS program administration, operational modernization, service access, provider and constituent experience, compliance-driven workflows, and technology-enabled service delivery. Experience with state Medicaid / HHS program administration or operational modernization, including service access, provider or constituent workflows, case or care management operations, compliance-driven workflows, customer-service operations, or related state-administered health and human services functions.