Boiling Springs, PA23 days ago
Working closely with BRIM SMEs, functional consultants, developers, trainers, and business stakeholders, the designer translates complex, high-volume billing processes into clear interaction patterns, prototypes, and production-ready specs across Subscription Order Management (SOM), Convergent Invoicing (CI), Convergent Charging (CC), and integrated systems (CRM, payment gateways, mediation/usage capture). Collaborate with SMEs to model high-volume, consumption-based billing journeys (rating, invoicing, disputes, payments) and error states across integrations (CRM, payment gateways, mediation/usage capture).