Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

UNKNOWN

ADAPTED_NOW

The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Position Description & Qualifications The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Serco supports the US Army as a prime for their PPB BOS contract maintaining their financial management application. Our team upgrades, maintains and manages the software that runs the Army’s cloud based financial systems to allow them to perform their missions successfully. In this role, you will: + Serve as the first point of contact for end users via ticketing tools for PPB BOS and related Army enterprise systems. + Handle incident intakes and resolution, account and access support, and routine troubleshooting under the guidance of senior service desk and system administration staff. + Follow standard operating procedures, use knowledge base articles for incident resolutions, and process service requests. + Recommend updates when gaps and recurring issues are identified. To be successful in this role, you must have: + U.S. Citizenship + An Active DoD Secret clearance + A Bachelor’s Degree in Human Factors, Computer Science, Information Systems, or other relevant field. + 2 years of experience providing helpdesk support on Software Systems and Applications. + Experience logging, categorizing, and tracking all incident and service requests; managing tickets through closure and confirming user satisfaction. + Experience in troubleshooting basic software issues and escalating complex issues to tier 2/3 support. + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience documenting business processes, frequently asked questions, and creating user / administrator guides + Experience with ITIL methodologies + Experience working with teams to identify user needs + Experience with common release tracking software (JIRA, Confluence) + Experience creating user training materials and presenting training materials If you are interested in supporting and working with our military and a passionate Serco team, Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

User Support Specialist

Analysis Skills

Atlassian JIRA

Business Processes

Cloud Computing

Computer Science

Contract Management

Customer Relations

Customer Satisfaction

Customer Support/Service

DoD Secret Clearance

Documentation

Employee Assistance Plan

Federal Government

Finance Software

Financial Management

Financial Systems

Frequently Asked Questions (FAQ)

Help Desk

Help Desk Software

Human Factors

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Intelligence Community

Local Government

Maintenance Services

Military

Needs Assessment

Provincial Government

Service Delivery

Software Administration

Standard Operating Procedures (SOP)

State Government

Systems Administration/Management

United States Army

United States Citizen

United States Military

User Documentation

Willing to Travel

FEED

Specific agility and dexterity requirements as well as the physical exertion involved in the work, such as climbing stairs, lifting boxes of computer peripherals, pulling and installing cables, and other wiring, prolonged sitting, stooping, or kneeling, and entering data commands to a keyboard and reviewing output by CRT or Printer. Knowledge of Anti-Virus Software, Anti-Spyware Software, and installation of all other types of software, including specific website design software like Dreamweaver, FrontPage, Publisher, Fireworks, Flash Studio MX, and Adobe Photo Shop.

YEAR

Web MasterSalary: $50,442.00 AnnuallyDescription
This is a supervisory level position providing supporting monitoring testing and troubleshooting hardware and software regarding Web Development. Design pertaining to a Local Area Network (LAN) and the Enterprise Virtual Private Network (ENTERPRISE). An employee in this class works under the immediate supervision of a Senior Network Manager or System Administrator. He/she is allowed some degree of independence in carrying out the duties of the job. Work is reviewed through conferences and appraisal of the project from its inception through final stages.Duties and Responsibilities
Provides end users with support for all WEB-based Development and Design.
Regulates and manages the access rights of government employees who use the government websites. This includes the appearance and the setting up of website navigation.
Oversees the updates and maintenance of websites that have been developed.
Oversees the work of Web Technicians in the development/design of websites.
Oversees content placement.
Meets with stakeholders/end users to obtain input on development of websites inclusive of whether the site will be interactive or information-based.
Determines whether the online media is to sell product or services for the Government of the Virgin Islands.
Receives trouble tickets and handles the trouble call or assigns them to subordinate technicians or fixes the problems with web sites.
Closes trouble tickets.
Assists in designing or developing websites at times.
Utilizes a certain degree of creativity and latitude to get problems resolved.
Performs related duties as assigned.Minimum Qualifications
A B.S. or B.A. Degree in Computer Science, Computer Information Systems, Information Management Systems, and four (4) years of progressively responsible experience in a web hosting environment.OR
An Associates Degree in Computer Science, Information Systems, or any closely related field and six (6) years of responsible experience in a web hosting or related area.OR
An Associates Degree in Computer Science, Information Systems, or any closely related field plus two (2) years of experience working in the capacity of a WEB technician.Position FactorsFACTOR 1 - KNOWLEDGE REQUIRED FOR THE POSITIONKnowledge of departmental rules and regulations.
Knowledge of fundamental operating rules, procedures, and advanced computer commands and operations.
Knowledge of web hosting design, development, and the Internet.
Knowledge of Anti-Virus Software, Anti-Spyware Software, and installation of all other types of software, including specific website design software like Dreamweaver, FrontPage, Publisher, Fireworks, Flash Studio MX, and Adobe Photo Shop.
Knowledge of HTML, CSS, web, RSS standards-based design.
Knowledge of standard concepts, practices, and procedures within a particular field.
Skilled in the use of computers and related equipment in entering and retrieving stored subject matter and other data.
Ability to read, write, comprehend, and follow oral and written instructions.
Ability to communicate with co-workers, end users, and ENTERPRISE clients.
Ability to establish and maintain effective working relationships with all persons contacted in the course of the work.
Ability to supervise others and plan and coordinate work activities.FACTOR 2 - SUPERVISORY CONTROLThis employee works under immediate supervision. He/she typically reports to the Network Manager.
A certain degree of creativity and latitude is required.
Employee completes work or distributes work based on job orders and assignments, works with minimum supervision, and is responsible for work outcome.FACTOR 3 - GUIDELINESEmployee relies on instructions and pre-established guidelines to perform the functions of the job.FACTOR 4 - COMPLEXITYEmployees job functions require developing, designing websites, and/or overseeing the development and design of websites for ENTERPRISE clients based on the needs of each client. The work requires trouble shooting and fixing of problems, logging of reports regarding various issues, and visiting other agencies or supervising a technician who does the work.
The work to be performed is conducted in an internal office website or for the V.I. Government department/agencies.
The work requires technical knowledge of computer installation of software, ability to collect data from end users, and report information on the website as required and needed.
The employee should be able to correct problems and research issues or supervise some who does the actual work.FACTOR 5 - SCOPE AND EFFECTThe position requires a person who will coordinate and oversee the activities of other people working on website development/designs.
Some of this work could encompass all aspects of a webmaster, including coding, production, and user interface.
Duties may range from Information Architect to ensuring site usability and user experience and menu taxonomy.FACTOR 6 - PERSONAL CONTACTSContacts are with internal and external users of the ENTERPRISE, the FMS, and the ERP users.
In essence, meet with any government department or agency representatives with an existing website or one who has the desire to have one developed.FACTOR 7 - PURPOSE OF CONTACTSThe purpose of the contacts is to determine clients needs, address trouble calls, fix problems, and enter status into a log.FACTOR 8 - PHYSICAL DEMANDSSpecific agility and dexterity requirements as well as the physical exertion involved in the work, such as climbing stairs, lifting boxes of computer peripherals, pulling and installing cables, and other wiring, prolonged sitting, stooping, or kneeling, and entering data commands to a keyboard and reviewing output by CRT or Printer.FACTOR 9 - WORK ENVIRONMENTEmployees work in an air-conditioned office with generally pleasant work surroundings.
Employees may have to visit other governmental department or agencies relative to necessary requests for website adjustments.

User Experience Jobs in Jefferson City, MO

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User Experience Jobs in Jefferson City, MO

User Support Specialist Serco

Web Master - STTJ US Virgin Islands Department of Education

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