Troubleshoot basic networking and connectivity issues, including wired and wireless connections, switchport problems, conference room connectivity, VPN client issues, network authentication errors, and perform onsite tasks like cable tracing, port patching, labeling, and network drop validation; escalate complex or systemic issues to engineering teams with clear documentation. The Intermediate End User Computing Specialist provides independent Tier 2 end-user computing support by resolving escalated incidents, administering devices and applications, and supporting identity, connectivity, security, and lifecycle activities across site and regional environments.