NewSoftware Engineer (Back-End Oriented) HelloGov AISoftware Engineer (Back-End Oriented)Miami, FL$100,000–$110,000 / yearFull timeYou will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer platform. We simplify complex processes including passports, travel visas, vehicle registrations, and business formations making them faster, easier, and less stressful through our trusted technology platform.
NewSystems Engineer Kforce Inc.Systems EngineerMiami, FL$85,000–$110,000Roles and Responsibilities: Identity & Directory Services: Administer on-premises Active Directory and Microsoft Entra ID, including Group Policy, OU structures, hybrid identity, Conditional Access, role-based access control (RBAC), and directory synchronization via Entra Connect, ensuring clean, consistent identity data across on-premises and cloud environments. Summary: The Systems Engineer will be responsible for the administration, and support of enterprise collaboration platforms, endpoint management systems, and virtual desktop infrastructure (VDI) serving over 12,000 geographically distributed endpoints across Windows, macOS, iOS, Android, and other devices.
Sr Systems Engineer Lennar HomesSr Systems EngineerMiami, FLFull timeLennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. The Senior Collaboration & Endpoint Engineer lead the planning, implementation, administration, and support of enterprise collaboration platforms, endpoint management systems, and virtual desktop infrastructure (VDI) serving over 12,000 geographically distributed endpoints across Windows, macOS, iOS, Android, and other devices.
Manager, Productivity & Collaboration -Digital Workplace Lennar HomesManager, Productivity & Collaboration -Digital WorkplaceMiami, FLFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. You will serve as the internal champion for our collaboration portfolio — including Microsoft 365, Box, Slack, and our Cisco-powered audiovisual environment — driving meaningful adoption across the organization while ensuring these tools deliver measurable business value.
Service Desk Manager Lennar HomesService Desk ManagerMiami, FLFull timeLennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. The Service Desk Manager at Lennar is responsible for the day-to-day leadership of the IT Service Desk team, ensuring the consistent delivery of high-quality technical support across the organization.
NewNetwork Voice Engineer Lennar HomesNetwork Voice EngineerMiami, FLFull timeThis entry-level role assists in the deployment and optimization of networking technologies, including routers, switches, firewalls, and wireless access points, while also managing and supporting cloud-based telephony platforms such as Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center. Telephony Management: Assist in operating and optimizing cloud-based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage Contact Center for sales and customer care.
User Experience Success Agent & VR Support | Yupix INHAUSUser Experience Success Agent & VR Support | YupixMiami, FloridaAs part of its expansion in Florida , we are supporting YUPIX in the search for a User Experience Success Agent & VR Support to lead the user experience within YUPIX Arenas — spaces where innovation is experienced firsthand. From high-end real estate developments to virtual reality medical training environments, YUPIX builds experiences that allow people to live the future, today.
Manager of End User Computing (EUC) & Client Architecture AutoNation IncManager of End User Computing (EUC) & Client ArchitectureFort Lauderdale, FLThis role leads a team of approximately 15 technical professionals supporting endpoint management, virtual desktop infrastructure, mobility, software deployment, patch management, and end-user experience initiatives in a highly regulated, payment-processing environment. This role also includes responsibility for endpoint and infrastructure support of payment processing environments, including payment terminals and platforms such as CenPOS, as well as supporting specialized industry systems including automotive OEM-integrated applications.
NewEnd User Computing Engineer (Onsite) Pediatrix Medical Group IncEnd User Computing Engineer (Onsite)Sunrise, FLRemotePediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The End User Computing (EUC) Engineer is responsible for the overall lifecycle (plan, build, run) of all enterprise endpoints including laptops, desktops and mobile devices.
NewEnd User Computing Engineer (Onsite) PediatrixEnd User Computing Engineer (Onsite)Sunrise, FloridaRemoteFull timePediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. Responsibilities: The End User Computing (EUC) Engineer is responsible for the overall lifecycle (plan, build, run) of all enterprise endpoints including laptops, desktops and mobile devices.
End User Support AccentCare IncEnd User SupportMiami, FL$25–$28.50 / hourProvide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption. Responsibilities: The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
Computer User Support Specialist Artech LLCComputer User Support SpecialistHome, FL$25–$28 / hourThe IT Service Desk Technician provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients via telephone or electronically, and onsite as needed; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Qualifications: Required: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: • 2 years of experience with a Bachelor’s; 0 years of experience with Masters, or 4 years with High School diploma.
NewEnd User Support Specialist - 2nd Shift Ryder System IncEnd User Support Specialist - 2nd ShiftOpa Locka, FLCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
NewEnd User Support Specialist - 3rd Shift Ryder System IncEnd User Support Specialist - 3rd ShiftOpa Locka, FLCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
Digital Experience Manager First Horizon CorpDigital Experience ManagerMiami, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Working cross-functionally with Marketing, Digital Banking, and Digital Engineering teams, the Digital Experience Manager helps coordinate and execute digital initiatives, improve user experience, and support the integration of campaigns and content across digital platforms.
Experience Designer | Product & Conversation Design - Sr. Analyst Accenture PlcExperience Designer | Product & Conversation Design - Sr. AnalystMiami, FLWe do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the worlds greatest experiences. You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end customer experiences that operate at enterprise scale and deliver measurable impact.
Workplace Product Experience (Product Manager) DXC Technology CoWorkplace Product Experience (Product Manager)FLIn addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. • Own experience programs end-to-end across workplace products including facilitation of product level cadences to drive visibility and communication of workplace experience programs.
Customer Experience Manager AJAIACustomer Experience ManagerFort Lauderdale, FLRDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
Senior Software Engineer, Fullstack, Experience IruSenior Software Engineer, Fullstack, ExperienceMiami, FloridaYou'll spend most of your time in the backend building scalable, event-driven services, while also contributing to the front-end surfaces that internal and external stakeholders rely on to interact with these systems. As a Senior Software Engineer (Full-Stack) on Iru's Customer Experience team, you'll join a platform team responsible for the systems that power how customers are provisioned, billed, and managed across the company.
NewExecutive Director of Digital Strategy and Experience Embry-Riddle Aeronautical UniversityExecutive Director of Digital Strategy and ExperienceFLFor nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. Working collaboratively across academic and administrative units, this leader establishes the vision, governance, and roadmap for enterprise digital initiatives, ensuring digital experiences are user-centered, accessible, secure, aligned with the University's brand, and informed by analytics, user research, and emerging technologies.
Lead Product Manager, AI Development Experience Live Nation Entertainment IncLead Product Manager, AI Development ExperienceFLThese businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. You'll prioritize and design the APIs, SDKs, CLI tools, and workflows that make it effortless for both technical and non-technical teams to leverage AI capabilities, while ensuring production-grade reliability, observability, and security.
Experienced Personal Training Manager Crunch Fitness - SW FloridaExperienced Personal Training ManagerPembroke Pines, FLThe Personal Training Manager’s primary goal is to maximize member participation in, and retention of, our paid Personal Training Services by exceeding both new client acquisition and existing client retention goals. Oversee accurate administration of Personal Training Services, including dotFit usage, goal tracking, program design, measurements, and progress reports.
Member Experience Manager ES FitnessMember Experience ManagerHollywood, FloridaSupport member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com.
Customer Experience (CX) Manager, Bet-David Consulting ValuetainmentCustomer Experience (CX) Manager, Bet-David ConsultingFort Lauderdale, FLFull timeThe successful candidate will have the opportunity to work across our integrated lines of business including BDC (with over 10,000 clients globally), Valuetainment Media (hosting renowned celebrities and achieving 1.6 B views per quarter), and Minnect (with over 160k users). You will monitor feedback in real time, respond authentically to criticism, celebrate wins publicly, proactively reach out to customers, and design unexpected experiences that deepen loyalty and advocacy.
Experienced Personal Training Manager Crunch Holdings LLCExperienced Personal Training ManagerPembroke Pines, FLCertifications: One or More Required (ACSM Certified Personal Trainer, ACE Personal Trainer Certification, The Cooper Institute Personal Trainer Certification, IFPA Personal Fitness Trainer Certification, NASM Certified Personal Trainer Corrective Exercise Specialist or Performance Enhancement Specialist, NESTA Personal Fitness Trainer Certification, NFPT Personal Trainer Certification, NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist). Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunchs signature classes, including Zumba, BodyWeb with TRX, Yoga, Body Sculpt, Belly, Butt, and Thighs, Bootcamp, and more.
Senior Software Engineer, Fullstack, Experience Kandji IncSenior Software Engineer, Fullstack, ExperienceMiami, FLYou''ll spend most of your time in the backend building scalable, event-driven services, while also contributing to the front-end surfaces that internal and external stakeholders rely on to interact with these systems. As a Senior Software Engineer (Full-Stack) on Iru''s Customer Experience team, you''ll join a platform team responsible for the systems that power how customers are provisioned, billed, and managed across the company.
Experience Strategy Manager Accenture PlcExperience Strategy ManagerMiami, FLThe work: In this role you will have accountability across three dimensions: Client Delivery: Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business.
Life Sciences Experience Design Strategy Senior Manager Deloitte Touche Tohmatsu LtdLife Sciences Experience Design Strategy Senior ManagerFL$198,700–$391,600 / yearWe are looking for practitioners who will work alongside Life Sciences organizations-from biotechnology firms to global big pharma to medical device companies-to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Custtomer Experience Manager The Michaels Companies IncCusttomer Experience ManagerNorth Miami, FLPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
1226 Full Time Customer Experience Manager The Michaels Companies Inc1226 Full Time Customer Experience ManagerHialeah, FLPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager Five Below IncCustomer Experience ManagerMiami, FLAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Life Sciences Experience Design Strategy Manager Deloitte Touche Tohmatsu LtdLife Sciences Experience Design Strategy ManagerFL$163,400–$322,100 / yearWe are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes.
Experienced Personal Training Manager SW FloridaExperienced Personal Training ManagerPembroke Pines, FloridaOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. The Personal Training Manager’s primary goal is to maximize member participation in, and retention of, our paid Personal Training Services by exceeding both new client acquisition and existing client retention goals.
Senior Web Analytics & Customer Experience (CX) Consultant NTT DATA, Europe & LATAM, Branch in USASenior Web Analytics & Customer Experience (CX) ConsultantMiami, FloridaThis role will focus on leveraging digital analytics to enhance customer experience, optimize digital journeys, and drive data-informed decision-making. Experience with Google Analytics or Adobe analytics, Google Tag Manager (GTM), Looker, Contentsquare, Hotjar, FullStory, or similar platforms.
Developer Experience Lead Red Envelope Alpha IncDeveloper Experience LeadMiami, FLYou write technical content that earns developer trust: deep-dive blog posts on idempotency under retries, sample apps that demonstrate real cross-border payment flows, integration pattern guides for PSP, neo-bank, and treasury use cases. Developer advocacy presence: a published cadence of technical content (deep-dive guides, sample apps, integration patterns) that builds developer trust and drives inbound adoption.
Senior Web Analytics & Customer Experience (CX) Consultant NTT DATA, Europe & LATAM, Branch in USA, Inc.Senior Web Analytics & Customer Experience (CX) ConsultantMiami, FLThis role will focus on leveraging digital analytics to enhance customer experience, optimize digital journeys, and drive data-informed decision-making. Experience with Google Analytics or Adobe analytics, Google Tag Manager (GTM), Looker, Contentsquare, Hotjar, FullStory, or similar platforms.
Technical Product Manager DPR Construction IncTechnical Product ManagerFLWrite clear Product Requirement Documents (PRDs), user stories and specifications that create clarity on the product's goals, features, user needs, and success criteria, ensuring alignment across design, engineering, marketing, and other teams throughout the development process. The Product Manager will directly manage a team of Product Owners, while partnering with stakeholders, engineers, designers, data scientists and cross-functional teams to translate business needs into actionable solutions.
Quality Engineer (ERP Automation) Manager PricewaterhouseCoopers LLPQuality Engineer (ERP Automation) ManagerMiami, FL$99,000–$232,000 / yearAt PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Frontend Engineer Pyramid Consulting, IncFrontend EngineerSunrise, FL$52–$54 / hourBy applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Collaborate with product managers, designers, and backend teams to deliver seamless user experiences.
Business Architect Senior Manager Allstate Insurance CompanyBusiness Architect Senior ManagerFL$120,000–$193,725 / yearYou will also lead technology transformation work, including contract lifecycle management, intake, compliance, ELM, and other legal operations-led process improvement initiatives, including workflows and automation for intake, approvals, document generation, and data capture, to drive significant efficiency gains and enable legal teams to operate in a more scalable, structured, and self-service model. You will work closely with attorneys, Information Technology, Knowledge Management, and other internal stakeholders to build scalable tools, evaluate emerging technologies, and support the adoption of artificial intelligence solutions throughout the law department.
Software Engineering Manager ComfrtSoftware Engineering ManagerMiami, FLRemoteFull timeThe Software Engineering Manager at Comfrt will lead and grow a team of engineers building the high-quality, scalable systems that power our direct-to-consumer experience, as well as internal tools used by teams and departments across the company. You will balance hands-on technical leadership with people management, partnering closely with product, design, and data teams to deliver reliable, performant features that delight our community.
Sr Systems Engineer Lennar CorpSr Systems EngineerMiami, FLLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. The Senior Collaboration & Endpoint Engineer lead the planning, implementation, administration, and support of enterprise collaboration platforms, endpoint management systems, and virtual desktop infrastructure (VDI) serving over 12,000 geographically distributed endpoints across Windows, macOS, iOS, Android, and other devices.
Senior React Front-End Engineer (UI/UX) - Fort Lauderdale FormativGroupSenior React Front-End Engineer (UI/UX) - Fort LauderdaleFort Lauderdale, FloridaYou'll collaborate with designers, product leaders, and backend engineers to transform ideas into intuitive, scalable interfaces while influencing both technical direction and user experience. Our teams work across cloud, data, digital experience, and software engineering, helping clients deliver secure, scalable, and user-centric applications.
Mgr, Tech - Reservation Applications NCL BahamasMgr, Tech - Reservation ApplicationsMiami, FloridaThis role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest-facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best.
Tech Manager NCL BahamasTech ManagerMiami, FloridaThe Technology Manager is responsible for leading a team that delivers and supports enterprise technology solutions This role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest-facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best.
Delivery Excellence - Tech Enablement - Solution Architect Senior Manager PricewaterhouseCoopers LLPDelivery Excellence - Tech Enablement - Solution Architect Senior ManagerMiami, FL$124,000–$280,000 / yearExamples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Craft and convey clear, impactful and engaging messages that tell a holistic story. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Manager Data Engineering NCL BahamasManager Data EngineeringMiami, FloridaOur brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. This role involves balancing technical project delivery with strategic business alignment, managing team dynamics, and integrating modern data warehousing practices with existing legacy systems.
Senior Frontend Software Engineer - Global Commercial Services Technology American Express CoSenior Frontend Software Engineer - Global Commercial Services TechnologyFLWe do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs. This role will play a key part in building a next-generation expense management platform that delivers intuitive, scalable, and high-performing digital experiences for Small and Medium-sized (SMS) businesses and Corporate customers.
Manager, Solution Architect PricewaterhouseCoopers LLPManager, Solution ArchitectFL$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients.
Engineering Manager, Franchisee Technology Platforms INSPYR SolutionsEngineering Manager, Franchisee Technology PlatformsMiami, FL$60–$65 / hourIND-TELECOM Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . This is a hands-on leadership role for someone who leads through both people and technical judgment, in a platform environment where shared services own identity and core building blocks and product teams build experiences on top of them.