The services we provide include: IT strategy, business continuity, disaster recovery consultation, system/data backup/recovery, hardware lifecycle management/procurement, consultation for unit software/hardware needs, desktop support, system and software support, project management for software implementation and upgrades, decision support and reporting, communication with Information Services, liaison with other University service providers, and printing/printing contract management. Responsibilities include imaging and deployment of user device hardware, device lifecycle and inventory management, conference room hardware management, installation and configuration of software, software license renewals, liaison with Information Services User Support Services, managing user accounts and permissions, and providing training and writing documentation.