Demonstrated verbal, writing, and active listening skillsAnalytical ability and match skills sufficient for job dutiesAble to work independently with frequent interruptionsMust project a calm, positive and professional personaDemonstrated skills in planning, leading, directing, coaching, counseling, conflict management, team building, and problem-solvingMust be able to work flexible hours, including weekends and shift workAbility to use a PC with keyboard and bar scanner, cash processor, coin sorter/coin counter, calculator, copier, scanner, Fax, telephone, printer, and other items as needed. Responsibilities and Duties include, but not limited to:Demonstrates effective leadership skills by acting in a manner that embodies Empyreal's vision, values, and WOW culture; establishes respect for everyone, fosters an environment that provides an opportunity for staff to grow and excel; builds and sustains productive relationships; addresses conflict respectively and constructively; and works in partnership within and across workgroups; provides both peer and staff level coaching and mentoringMaintain and provide best-in-class customer servicePlaces value not only on what work gets done but how it gets done?