Responsibilities Account Growth & Revenue Ownership • Own and actively grow assigned House Accounts, with accountability for revenue and margin performance • Identify and pursue upsell, cross-sell, new application, and other growth opportunities within existing accounts • Develop business within assigned accounts by identifying additional departments, locations, applications, and product opportunities • Proactively engage customers to understand their business, purchasing processes, needs, challenges, upcoming projects, and forecasts • Build relationships with key contacts across purchasing, engineering, manufacturing, quality, operations, and other relevant functions • Assume responsibility for select accounts transitioned from other account managers and develop plans to support continued growth • Maintain and manage a pipeline of opportunities within Salesforce and consistently follow up on open quotes, samples, projects, and opportunities • Achieve assigned revenue and margin growth goals for Echo’s House Account portfolio Customer Support & Account Management • Serve as the primary sales and relationship contact for assigned House Accounts • Process customer requests including purchase orders, quotes, pricing questions, forecasts, order updates, expediting, and rescheduling • Use customer interactions and service requests to identify additional sales opportunities and strengthen customer relationships • Serve as a liaison between customers and internal teams including Sales, Engineering, Production, Supply Chain, Accounting, and Shipping • Ensure timely follow-up on quotes, orders, customer inquiries, and open issues • Communicate proactively with customers regarding changes in pricing, availability, scheduling, and delivery • Support House Accounts outside the assigned group and the broader MRO sales team as needed Operational Coordination & Execution • Systematically review order status and proactively address potential delivery or service issues • Coordinate with Production, Supply Chain, Shipping, and other internal teams to help ensure customer commitments are met • Enter orders accurately and maintain current customer, opportunity, and order information in Salesforce and ERP systems • Work to resolve customer issues quickly while maintaining a positive customer relationship • Support overall customer care needs during peak periods or staffing gaps Requirements: Other Skills • Strong verbal and written communication and relationship-building skills • Demonstrated ability to build trust, engage customers, and develop long-term business relationships • Positive attitude with a strong sense of ownership, accountability, and follow-through • Comfortable proactively contacting customers and asking questions to uncover needs and opportunities • Ability to learn and apply technical product knowledge to identify customer solutions and sales opportunities • Highly collaborative with the ability to work effectively across departments • Strong organizational, problem-solving, and conflict resolution skills in a fast-paced environment • Ability to balance immediate customer needs with longer-term account growth objectives Qualifications • High school diploma or equivalent required • 3–5 years of customer-facing experience in inside sales, account management, customer service, or a related sales environment • Experience in industrial, MRO, manufacturing, or technical sales environments preferred • Proven ability to manage customer relationships and drive revenue growth • Strong computer skills and experience with Microsoft Office • Experience with ERP systems; Sage 300 preferred • Experience with CRM systems; Salesforce preferred Success Metrics • Revenue and margin growth within assigned House Accounts • Increase in customer share of wallet • New opportunities and applications identified • Pipeline development and conversion • Quote follow-up effectiveness and quote-to-order conversion • Customer retention and relationship development PI2823de6bb949-25448-417471435c143e31-5e48-4549-b638-05792d185386 Description: Position Summary The House Account Manager will serve in a hybrid sales and customer support role (70% sales / 30% service) focused on growing Echo’s House Account customer base while providing a high level of day-to-day support.