Pay Rate: $24 to $29 per Hour Shift Hours: 11PM - 7AM Summary: Responsible for supporting virtual patient care activities and promoting patient-focused care within the company Perform various remote monitoring duties including patient safety and clinical needs monitoring Collaborate on implementing telehealth and remote patient monitoring programs Clear communication and collaboration with clinical team, patients, and technology partners Responsibilities: Perform quality assurance and peer reviews, evaluate telehealth programs, and recommend improvements Meet with senior leadership regularly to discuss program quality metrics and workflow expansion Lead case reviews with hospital partners and implement solutions Triages and assigns cases for virtual monitoring/observation Collaborate on telehealth policy and workflow development and implementation Maintain operational database including program performance and quality metrics Identify concerning trends and participate in corrective action plans Provide training on telehealth and remote monitoring workflows to new staff Serve as a liaison between physicians, clinical staff, and technology partners Provide continuous observation and surveillance of assigned patients Document patient behavior and interventions, and escalate to clinical team as needed Requirements: Minimum three years of direct patient care experience Experience creating policies impacting telehealth Experience with quality, outcomes, and data collection Proven ability to analyze policies impacting telehealth Experience with telehealth or remote monitoring technology Experience with electronic medical records Preferred Skills: Experience developing strategies for telehealth program development Ability to identify elements of a successful telehealth encounter Consideration of language, culture, and disability in using telehealth technologies Interpersonal skills to effectively communicate and collaborate with patients and clinical teams