GENERAL SUMMARY: The Virtual Solutions Relationship Banker is responsible for providing accurate, professional and prompt Member service in high-volume contact center environment while performing a variety of financial transactions & routine inquiries virtually, both over the phone and on camera through interactive teller machines (ITMs). This includes but not limited to deposits, transfers, withdrawals, payments, account inquiries (consumer, business, trusts, etc.) plastic card issues, online banking technical support, overdrafts, fee reversals, research, etc. in accordance with credit union policies, procedures, and regulatory requirements and while navigating through various systems.