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Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Job Description: Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues. Must bebilingual (English/Spanish) and demonstrate the ability to perform the responsibilities of the position in either English or Spanish language. Responsibilities: + Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed. + Provide member education and assists members with Primary Care Physician (PCP) selection and assignments. + Assist with access to care and wellness programs. + Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve. + Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures. + Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner. + Present and project a positive image of the company in and out of the office to fellow associates, members, providers and the community by being courteous, helpful, energetic, respectful and polite. + Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner. + Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience. + Create and support an environment which fosters teamwork, cooperation, respect and diversity. + Maintain an awareness of all product knowledge information. + Able to respond positively to support change within the department and the company. + Routinely meet or exceed contact center key performance indicators. + Perform other duties as assigned. Scheduling / Shift: This full-time role operates within our core operational hours of 8 AM to 8 PM, Monday through Saturday. The ideal candidate will be flexible to work shifts within this timeframe, including weekends. Shift start times: 9:30AM, or 10:30AM. + Hybrid schedule – Tuesday and Wednesday being the required days in office. Education & Experience requirements: + High School Diploma or GED. + 1-year of prior customer service experience. + Experience in the healthcare or managed care industry is preferred but required. + Proficiency in PC applications within a Microsoft Windows environment. + Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers’ concerns. + Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices. Our Comprehensive Benefits Package Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents starting Day 1, 401(k) retirement savings plan, tuition reimbursement, and more. Why Join Us: Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you. About AmeriHealth Caritas Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com As a company, we support internal diversity through: Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.

<h2>Leaders in health care solutions for those most in need</h2>
AmeriHealth Caritas is the nation's leader in providing comprehensive health care solutions for those in most need and the chronically ill. We impact the lives of more than&nbsp;5.7 million members nationwide. With more than 30 years of experience managing care for individuals and families in publicly-funded programs, we have become known for developing&nbsp;<a href="http://www.amerihealthcaritas.com/corporate/innovation.aspx" target="_self">innovative solutions</a> that help improve health outcomes while&nbsp;<a href="http://www.amerihealthcaritas.com/who-we-serve/government/cost-savings.aspx" target="_self">reducing costs</a>.
<h3>Our mission, our goal</h3>
Our mission is to help people get care, stay well and build healthy communities. Our goal is to provide responsible managed care solutions, including Medicaid, Medicare, and CHIP - plus behavioral health, pharmacy benefits management and third-party management and administrative services.

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Customer Service Representative - Bilingual AmeriHealth Caritas

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