It requires a focus on exceptional customer service and expects the individual to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and able to provide general information to guests with a high level of professionalism. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day.