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As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Job Overview: Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. You’ll champion service excellence, strengthen operational efficiency, and bring new ideas forward that elevate every interaction. By partnering closely with teams across the business, you’ll help drive a customer experience that feels seamless, trusted, and distinctly Marvin. The Director will lead a team that provides architectural, technical, and sales support for a premium and complex product portfolio. This position requires a balance of leadership, customer care, process improvement, and performance management. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey. Highlights of your role: <ul><li>Manage and develop a team of direct reports across Customer Care and Operations Support.</li><li>Shape key performance measures that strengthen trust, loyalty, and brand affinity </li><li>Transform customer insights into thoughtful improvements and enhanced service moments </li><li>Monitor and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention).</li><li>Collaborate with Operations, CX, Digital, Sales, and Marketing to support engagement strategies, product launches, and campaigns.</li><li>Support the evolution of tools and processes that modernize and elevate the customer experience</li></ul> You're a good fit if you have (or if you can): <ul><li>Inspire teams to deliver with poise, professionalism, and a polished service mindset </li><li>Use data and insights to guide sophisticated, strategic decisions </li><li>Create scalable solutions that protect and elevate the customer journey </li><li>Build strong cross-functional relationships grounded in clarity and collaboration</li><li>Lead digital transformation using Salesforce workflows and AI to modernize service</li></ul> Also want to make sure you have: <ul><li>Bachelor’s degree required; master’s preferred</li><li>8+ years in progressive customer service leadership roles, with proven success in team development and cross-functional collaboration.</li><li>Familiarity with customer care systems and emerging technologies.</li><li>Occasional travel to customer sites and internal teams.</li></ul> We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.  Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include:<ul style="margin-top:0in"><li style="margin-bottom:0in">$300 annual wellbeing account to spend on what helps you feel happy + healthy</li><li style="margin-bottom:0in">Better Living Day! (a paid day off to go have some fun)</li><li style="margin-bottom:0in">Annual profit sharing – recognizing everyone’s contribution to Marvin’s success</li><li style="margin-bottom:0in">Giving at Marvin – participate in organized volunteer opportunities</li><li style="margin-bottom:0in">Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships</li></ul>Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is an Equal Opportunity Employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.  Compensation: $135,000 - $180,000

Marvin

Director of Customer Service

Architectural Services

Artificial Intelligence (AI)

Campaigns

Cross-Functional

Customer Experience

Customer Service Operations

Customer Service Systems

Customer Support/Service

Customer/Client Research

Emerging Technology

Engagement Marketing

Financial Support

Leadership

Operational Support

Organizational Skills

Performance Analysis

Performance Management

Performance Metrics

Process Improvement

Product/Service Launch

Sales

Sales Support

Salesforce.com

Team Building

Team Lead/Manager

Technical Sales

Technical Support

Willing to Travel

Appcast PX 2

OTHER

FEED

The Events & Volunteer Coordinator works closely with program staff, volunteers, donors, board members, and community partners to create meaningful experiences that advance Family Services' mission to Protect, Heal, and Care. This full‑time position plays a key role in supporting agency‑wide events across programs, coordinating special fundraising events, and leading volunteer engagement efforts.

Are you ready to work for an employer that truly values your contributions and well-being?At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.About Family ServicesFamily Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.We're Hiring!We are seeking an Events & Volunteer Coordinator to join our team. This full‑time position plays a key role in supporting agency‑wide events across programs, coordinating special fundraising events, and leading volunteer engagement efforts. The Events & Volunteer Coordinator works closely with program staff, volunteers, donors, board members, and community partners to create meaningful experiences that advance Family Services' mission to Protect, Heal, and Care.Key Responsibilities<ul><li style="vertical-align:baseline">Plan and coordinate agency events across programs, including community engagement activities and major fundraising events from concept to completion.</li><li style="vertical-align:baseline">Lead volunteer recruitment, onboarding, scheduling, and recognition to support agency needs.</li><li style="vertical-align:baseline">Identify and research prospective sponsors, donors, foundations, and businesses for event support.</li><li style="vertical-align:baseline">Develop and maintain event budgets, ensuring expenses remain within approved parameters.</li><li style="vertical-align:baseline">Collaborate with Communications to promote events through various channels (e.g., website, social media, email campaigns).</li></ul>QualificationsEducation:<ul><li>Required:Associate's degree Event Management, Communications, Business or similar field or equivalent experience</li><li>Preferred:Bachelor's degree Event Management, Communications, Business or similar field or equivalent experience</li></ul>Experience:<ul><li style="line-height:normal">Required: 2+ years' event planning or fundraising experience</li><li style="line-height:normal">Preferred: 3 years large-scale event planning experience within a non-profit setting; familiarity with donor databases</li></ul>Skills and Competencies:<ul><li>Demonstrated ability to contribute to an inclusive, respectful, and equitable workplace</li><li style="vertical-align:baseline">Strong organizational and time-management skills with the ability to handle multiple projects and meet deadlines</li><li style="vertical-align:baseline">Excellent written and verbal communication skills</li><li style="vertical-align:baseline">Proven ability to build relationships with volunteers, donors, and community stakeholders</li><li style="vertical-align:baseline">Proficiency in Microsoft Office and event management software/tools</li><li style="vertical-align:baseline">Flexibility to work evenings and weekends as required by event schedules</li><li style="vertical-align:baseline">Valid Wisconsin Driver's License with reliable personal vehicle. Maintain required auto insurance and acceptable driving record requirements</li></ul>Why Join Us?Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care.Apply today to join our team and make a difference in the lives of others! Job Posted by ApplicantPro

In collaboration with others, the mission of Family Service is to provide quality programs and services, which effectively assist and strengthen individuals and  families in our community.

 

Family Service provides more than 5,000,000 meals each year through a USDA food program in 85 Nebraska counties. This program feeds almost 21,000 children in more than 1,312 licensed home child-care facilities.

Family Service delivers the Women, Infant and Children (WIC) program to 3,000 people in Lancaster County each month. Services include nutrition and breast feeding education as well as formula, milk and other staples.

Family Service cares for more than 1,700 children who take part in our child care and early childhood programs based in 20 Lincoln Public Schools.

Family Service counsels families and individuals with behavioral health sessions at 13 specific local schools.

Family Service partners with a variety of federal, state, local and non-profit agencies to make available a number of other innovative programs to assist Nebraska families.

Family Service Early Childhood and Youth Development programs granted over $694,000 in free and reduced rate scholarships to children during 2011-2012 school year.

Visit and like us on Facebook at https://www.facebook.com/FamilyServiceLincoln

Family Services of Northeast Wisconsin Inc.

Events & Volunteer Coordinator

Talent Acquisition

Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children's Research Hospital.

Overview:
Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $38,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you, apply today! As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills. ABOUT REPUBLIC FINANCE We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our communities. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children's Research Hospital. Our growing company offers a bright future for our employees. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering great benefits and competitive pay and by rewarding performance. Job responsibilities are as follows: <ul><li>Actively seeks opportunities to originate new loan business with new and existing customers.</li><li>Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.</li><li>Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.</li><li>Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.</li><li>Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.</li><li>Closes loans, assembles loan folders, and breaks down files.</li><li>Consistently meets or exceeds loan goals.</li><li>Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.</li><li>Applies analytical skills to quickly and efficiently resolve any customer issues.</li><li>Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.</li><li>Processes insurance claims, follow-ups and payments daily and maintains insurance log.</li><li>Provides excellent customer care through daily transactions, customer inquiries and problem resolution.</li><li>Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.</li><li>Answers incoming phone calls; checks branch’s voicemail.</li><li>Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.</li></ul>

Requirements:
<ul><li>High school diploma or equivalent.</li><li>Minimum of 2 years of experience in a goal oriented, incentive based sales role.</li><li>1+ years of experience in the consumer finance industry preferred.</li><li>Professional demeanor, positive attitude, strong communication and customer relations skills</li><li>Ability to work well independently, as well as a dedicated team member.</li><li>Ability to work in a fast-paced environment and successfully navigate priorities.</li><li>Proficiency with Windows and Microsoft Office Suite</li><li>Valid driver's license, reliable transportation, and auto insurance</li><li>Willingness to comply with our company policy regarding employment credit check, background checks and drug screening</li><li>Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.</li></ul>

Benefits:
We offer a competitive compensation and benefits package including:  <ul><li>Health, Dental, & Vision Insurance</li><li>15 days of Paid Time Off (PTO) to start + 1 additional personal day</li><li>401k + employer match</li><li>Company provided Life Insurance & Long Term Disability</li><li>Employee Assistance Program - Confidential mental health support</li></ul> Additional benefits with Republic Finance include: <ul><li>Access to LinkedIn Learning's library of 10,000+ professional development courses</li><li>Employee of the Month Program</li><li>Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital</li><li>Professional offices with a friendly team environment</li><li>Monthly incentive bonus pay</li><li>Internal promotions</li></ul> Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.

Joining the Republic Finance Team means not just having a job, but that you are taking the first step in pursuing an exciting and rewarding career! At Republic Finance, we pride ourselves on investing in our employees and providing internal advancement opportunities. As a Republic Finance team member, you will be provided with on-the-job-training in order to better understand our products and services, as well as the tools to best service our customers’ financial needs. We reward success and offer potential growth opportunities in as soon as 18-24 months. 
With more than 165 branches in 8 states, we are well known for our boutique-lending experience across the south. Providing assistance with financial emergencies, loan consolidation, back to school expenses and home improvement expenses are just some of the numerous services we offer our customers. 
Not only do we provide exceptional customer service and financial guidance to our communities, we also know the importance of giving back to them. Republic Finance is a proud supporter of multiple charities including the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society. Our fundraising efforts through the year support these charities, while allowing us the opportunity to recognize our employees for their individual and team contributions. 
 
We are seeking highly motivated individuals who possess an entrepreneurial mentality, in addition to exceptional customer service skills. Republic Finance offers a competitive salary and benefits package, as well as a first class working environment.

Republic Finance, LLC

Sr. Consumer Loan Specialist - Sales Customer Service

[AW]-iCims

Volunteer Customer Service jobs in Appleton, WI on your radar? Find the best of them right here on Monster.

The Best Volunteer Customer Service Jobs in Appleton, WI | Monster

Volunteer Customer Service Jobs in Appleton, WI

Marvin

Family Services of Northeast Wisconsin Inc.

Republic Finance, LLC

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