FULL_TIME

FEED

OTHER

Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .

Job Summary MUST RESIDE IN ALASKATriWest is proud to be on a mission to serve our nation's heroes. In this critical role, you will be in the front-lines facilitating our military populations' health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve. Education & Experience Required: • High School diploma or GED • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation. • At least two years of professional work experience in a customer service environment • Excellent verbal and writing skills. • Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment. Preferred: • TRICARE customer service experience • Contact center experience to include call center chat messaging • Military connectedness Key Responsibilities• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact • Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls. • Document customer interactions and cases in a customer relationship management (CRM) system. • Participates in continuous training in order to become fully proficient in resolving all customer inquiries • Regular and consistent attendance CompetenciesCommitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements. Working ConditionsWorking Conditions: • Ability to cover any work shift • Ability to work overtime, if needed • Onsite: Works within a standard office environment • Remote: Private and secure work space and work station with high speed internet is required. • Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phoneCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul>Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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TriWest Healthcare Alliance

TRICARE Customer Service Rep-Alaska residents

Adjudication

Background Investigation

Broadband

Call Centers

Communication Skills

Community Health

Computer Workstations

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Consumer Behavior

Data Entry

Detail Oriented

Diversity

Establish Priorities

Healthcare

High School Diploma

Interpersonal Skills

Military

Organizational Skills

Performance Metrics

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Resolve Customer Issues

Team Building

Team Lead/Manager

Team Player

Telephone Skills

Time Management

Typing

United States Citizen

United States Department of Defense (DoD)

Web Browsers

Work From Home

Writing Skills

equestftpin

UNKNOWN

Oversee daily operations of the Library Express Lockers, performing circulation functions such as ensuring timely check-in and check-out of materials through the automated system, assisting with patron account updates, and troubleshooting access or technical issues; maintaining locker units and surrounding areas by checking for proper function, cleanliness, and accessibility; preparing lockers for scheduled deliveries and returns; and coordinating with library staff to ensure smooth service delivery and consistent patron experience. Perform a variety of Circulation duties including, but not limited to, registering new patrons, performing book searches, retrieving books from various locations, sorting materials, renewing Library materials for patrons over the telephone, ensuring that patron files are accurately maintained; assist in the preparation of fine notices and overdue notices; investigate location of lost or withheld materials.

HOUR

Salary: See Position Description Location : Billings Public Library, 510 N Broadway, Billings, MT 59101 Job Type: Full-Time Job Number: 202600125 Department: Billings Public Library Division: Library Circulation Opening Date: 05/29/2026 Closing Date: 6/13/2026 5:00 PM Mountain "Applicants must be currently authorized to work in the United States on a full-time basis." Position Overview Salary Range: $18.9331 - $20.8811/hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent on the applicant's education, experience, and training. Work Schedule:<ul><li>Tuesday: 11:15 a.m. to 8:15 p.m. </li><li>Wednesday - Saturday: 8:15 a.m. to 5:15 p.m. </li><li>Occasional Friday night shift </li></ul>Required Attachments for Application:<ul><li>Cover Letter </li><li>Resume </li></ul>Job Summary: The Library Services Specialist IV provides an advanced level of administrative support to the department or function manager and other department or function staff. Duties include performing or coordinating activities in support of the department or function. Specific duties vary with the department or function assigned. Duties may include training of lower-level library staff and volunteers. Work includes patron contact and customer service. Incumbents typically are very proficient with computer applications. Scope of Responsibility: Incumbents have a moderate degree of understanding of department or functional operations and are able to work with initiative. Under management guidance the incumbent will consider various objectives and make non-routine choices within an established precedent. Incumbents typically are very proficient with computer applications for word processing, spreadsheets, as well as integrated library systems. Incumbents must have the ability to make judgments based on their analysis of the situation within prescribed procedures. Work products have an impact on departmental operations and to a lesser extent the operation of the city. Incumbents must have the ability to exercise discretion regarding confidential matters and provide detailed procedural explanations or technical information. Essential Duties and Responsibilities Lead to Lower-Level Library Staff<ul><li>May train staff, and volunteers in procedures and processes for operations at the main Library and off-site locations, or in services to children ages 0-12. </li><li>May verify the work of lower-level staff and volunteers for accuracy and compliance with proper work methods and techniques; maintain cleanliness of work area. </li></ul>When assigned to Circulation Services: <ul><li>Perform a variety of Circulation duties including, but not limited to, registering new patrons, performing book searches, retrieving books from various locations, sorting materials, renewing Library materials for patrons over the telephone, ensuring that patron files are accurately maintained; assist in the preparation of fine notices and overdue notices; investigate location of lost or withheld materials. </li><li>Sort, shelve, rearrange and otherwise maintain Library materials; ensure shelving accuracy as completed by lower-level staff; sort carts, empty book drops; read and shift materials on shelves; assist in routing Library materials to the appropriate area. </li><li>Conduct higher-level data entry and records management as part of project-based assignments, ensuring the accuracy, integrity, and confidentiality of patron and item records within the Library and third-party systems. </li><li> Oversee daily operations of the Library Express Lockers, performing circulation functions such as ensuring timely check-in and check-out of materials through the automated system, assisting with patron account updates, and troubleshooting access or technical issues; maintaining locker units and surrounding areas by checking for proper function, cleanliness, and accessibility; preparing lockers for scheduled deliveries and returns; and coordinating with library staff to ensure smooth service delivery and consistent patron experience. Process and distribute library express locker holds to all locations. </li><li>Monitors condition of delivery vehicle and other equipment and reports repairs needed. </li></ul>When assigned to Children's Services <ul><li>Provide reference and reader's advisory services to children ages 0-12, and to adults interested in materials for children; create bibliographies. </li><li>Conduct tours of the Children's area; adapt information given the age level of the group. </li><li>Provide instruction to patrons in the use of the catalog, online resources and other library materials. </li><li>Participate in year-round programming by generating ideas for story times and other programs; assist with preparations, set-up and clean-up of all programs. </li><li>Assist in collection development, selection, and ordering of materials for Children's Service. </li><li>Maintain general appearance of the Children's area including clean-up and displays. </li><li>Assist with re-shelving children's materials and cleaning audiovisual materials as needed. </li><li>Assist with collection development; help determine types and number of materials to purchase and which items to remove from the collection. </li></ul>Patron Services<ul><li>Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner. </li><li>Provide general assistance to patrons in locating and using library materials; advise patrons on library materials; communicate effectively oral and written directions; Provide customer service as needed. </li><li>Develop age appropriate or target audience educational and promotional programs, and deliver programs to target audiences. </li><li>Assist in the development, implementation, and evaluation of programs and outreach services in the assigned areas of service. </li></ul>Perform other duties as assigned. Qualifications and Skills Required Qualifications & Skills: <ul><li>High school diploma or GED </li><li>Three (3) years or more of combined education and experience, or equivalent </li><li>Strong interpersonal and leadership skills </li><li>Must have a current Montana driver's license or must be obtained within sixty (60) days of employment </li></ul>Preferred Qualifications & Skills:<ul><li>Experience with library operations and knowledge of department or function operations </li></ul> Physical Demands and Working Conditions Work is indoors in a normal office environment and outdoors in a variety of weather conditions. Requires moderate physical effort, moving between 5 and 75 pounds, where effort is occasional, between 15% and 45% of the time. Requires high attention to detail or deadlines occasionally (between 15% and 45% of the time). Work requires exposure to one disagreeable element present, in moderate intensity, on an intermittent basis, between 15% and 50% of the time. Frequent driving is required. Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time. The City of Billings offers a complete benefits package to our full-time employees including medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time employees. Optional plans are available for employees that include health savings account, flexible spending account, and 457 deferred compensation accounts. To learn more details, visit the link below.

City of Billings

Library Services Specialist IV - Circulation

Administrative Skills

Analysis Skills

Audiovisual

Billing

Child and Youth Services

Computer Skills

Driver's License

Equipment Maintenance/Repair

File Maintenance

Identify Issues

Integrated Library System

Library and Information Science

Maintain Bibliography

Operations

Operations Processes

Order Picking/Packing

Physical Demands

Program Evaluation

Promotional Programs

Public Library

Purchasing/Procurement

Records Management

Service Delivery

Spreadsheets

Staff Training

Training/Teaching

Word Processing

Hire Recruits

In this role, you will lead the team in providing a program that includes the pursuit of creative interests like the Arts and music, provides opportunities for socialization, promotes a wellness program that includes physical exercise and mindfulness, provides outlets for spiritual fulfillment, creates environments for residents to focus on continuous learning, cognition stimulation and family/friends engagement. ACTIVITIES DIRECTOR/LIFE ENHANCEMENT COORDINATOR/EVENT PLANNER We are looking for the right person to create and implement an engaging program for our residents.

LOVE YOUR WORK. JOIN OUR TEAM. A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families. ACTIVITIES DIRECTOR/LIFE ENHANCEMENT COORDINATOR/EVENT PLANNER We are looking for the right person to create and implement an engaging program for our residents. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Life Enhancement Coordinator to join our team. Help us create an environment that promotes a sense of well-being and the feeling of true community in a gracious, homelike setting. This position is full-time and includes coordination/planning of both small and large group activities, events, and opportunities for our residents to learn new things. In this role, you will lead the team in providing a program that includes the pursuit of creative interests like the Arts and music, provides opportunities for socialization, promotes a wellness program that includes physical exercise and mindfulness, provides outlets for spiritual fulfillment, creates environments for residents to focus on continuous learning, cognition stimulation and family/friends engagement. Living with purpose is the fundamental principle our program is founded upon, as all of us want to feel needed and useful. Executing this mission driven role helps our residents maintain that sense of purpose, feel valued and necessary in the world. The successful candidate will be an organized and detail-oriented individual with a positive and self-motivated attitude. You must have strong communication and computer skills. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability. You must want to have fun and spend time interacting with others to be successful in this role. SKILLS NEEDED: Strong organizational and leadership skills Ability to design and execute an appealing program for seniors at varying cognitive and physical ability levels Innovative thinking necessary to develop a program that includes opportunities for our residents to continuously learn new things An understanding of how to build a program that encompasses physical exercise, spirituality, social engagement, creative outlets, intellectual stimulation, and opportunities for residents to give back to others Excellent written and verbal communication skills and strong persuasion skills Proficient in MS Office suite and ability to learn new software Team player with ability to develop strong working relationships along with customer service focus Ability to adapt/respond quickly to changing requirements and effectively balance priorities to meet deadlines An understanding or the willingness to gain an understanding of the various forms of dementia and how to help residents with dementia still live with purpose Leadership skills to build, motivate, oversee, and guide a team that functions well Comfortability with marketing your volunteer opportunities to help support the overall program Business acumen to assume responsibility for the budgets, both labor and supplies RELATABLE EXPERIENCE: Experience in coordinating group activities and/or structured opportunities that encourage people to come together Jobs that have included event planning, marketing, or recreational therapy Leadership roles in which you have been a multi-tasker, balancing customer service with objective project goals Experience with facilitating groups and understanding group dynamics Jobs you have had working with seniors or other vulnerable populations Experience in Assisted Living / Healthcare therapeutic recreation in prior roles QUALIFICATIONS: 1- At least 21 years of age 2- At least 2 years in customer service, event planning, groups is required 3- Current negative TB test 4- Ability to pass criminal record/background check 5- Valid driver's license with a qualifying driver abstract 6- Good time management skills 7- Must be able to work well independently with little oversight 8- Must have a track record of top-notch organizational abilities and leadership skills 9- A desire to have fun, interact with others with high frequency and be comfortable leading groups As an organization we offer our team members a good benefits package, the ability to be heard, have their opinions count and the opportunity to innovate. Our compensation package will be flexible for this role based on the credentialing, tenure and skill sets each candidate brings for consideration. The starting hourly wage range for this position is $23.00 - $28.00 per hour. Prior experience in seniors housing programming is preferred. A passion for your work and a commitment to serving others are essential job qualifications. This is an opportunity to work in a booming industry that is constantly evolving and is making a positive impact for seniors every day. We are a healthcare company and being vaccinated against COVID-19 is preferred. If you want to learn more about this opportunity, please reach out to connect with us.

Volunteer Customer Service Jobs in Billings, MT

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Volunteer Customer Service Jobs in Billings, MT

TRICARE Customer Service Rep-Alaska residents TriWest Healthcare Alliance

Library Services Specialist IV - Circulation City of Billings

Life Enhancement Coordinator (LEC) Highgate Senior Living

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