Volunteer Services Coordinator Hospice AdventHealthVolunteer Services Coordinator HospiceGreenwood Village, CO$21.81–$34.89 / hourCommunicates with Patient Care Managers and others to determine specific needs for volunteers and assigns volunteers to assist in providing patient care services based on assessed needs. Reviews incident reports regarding conflicts between volunteers, patients, and caregivers, investigates and reports on findings, and observes volunteer work activities to evaluate performance.
Resident Services Volunteer Boulder Housing PartnersResident Services VolunteerBoulder, COWhether you are looking to gain experience in the nonprofit sector, fulfill service-learning requirements, or simply want to contribute positively to the lives of others, we welcome your enthusiasm and dedication in this rewarding role. As a nonprofit organization, our mission at Boulder Housing Partners is to provide affordable housing and comprehensive support services to ensure that all residents have access to the tools they need for success.
NewVolunteer Services Specialist - Uptown Lofts Colorado Coalition for the HomelessVolunteer Services Specialist - Uptown LoftsDenver, ColoradoThe Volunteer Services Specialist recruits, onboards, trains, schedules, and supports volunteers serving within the Coalition’s Employment Services program, with a primary focus on the AmeriCorps Seniors RSVP program. Ensure compliance with AmeriCorps Seniors RSVP requirements and applicable federal grant regulations by maintaining volunteer records, tracking service hours, completing required documentation, and supporting grant reporting and program evaluation activities.
Volunteer Coordinator Intermountain Healthcare IncVolunteer CoordinatorDenver, CO$21.84–$33.23 / hourWe care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Job Description: This position coordinates the local volunteer services program and assists leadership in overseeing local volunteers and staff.
Volunteer - Denver, CO CompassusVolunteer - Denver, CODenver, ColoradoBereavement Volunteers: Offer emotional support to bereavement clients under the guidance of the Bereavement Coordinator and Volunteer Coordinator.• Patient Care Volunteers: Visit patients and families as outlined in the Plan of Care, offering companionship, caregiver relief, errands, and other supportive tasks. These roles are unpaid positions that provide meaningful opportunities to make a difference through companionship, bereavement support, administrative assistance, and end-of-life presence.
Volunteer Engagement and Training Senior Coordinator, Tax Help Colorado Mile High United WayVolunteer Engagement and Training Senior Coordinator, Tax Help ColoradoDenver, COThis role serves as a key operational partner in strengthening volunteer readiness, enhancing volunteer experience, and supporting year-round engagement strategies that sustain and grow the Tax Help Colorado volunteer network. Working Environment:Approximately 40% office-based and 60% community-based work including travel to local meetings, trainings, outreach events, and tax sites depending on seasonal needs.
Manager of Patient Activities and Volunteers - 10995 Colorado Coalition for the HomelessManager of Patient Activities and Volunteers - 10995Denver, California$57,803–$69,638 / yearThe position recruits, trains, schedules, and supports volunteers and cultivates partnerships with community organizations to expand programming and resources, working closely with interdisciplinary staff to promote meaningful patient engagement and ensure activities and volunteer services align with the organization’s mission and patient care goals. This role develops and coordinates programs, classes, and activities that support patients’ physical, social, and emotional well-being during their stay while fostering a welcoming, engaging, and inclusive community environment.
Volunteer Specialist CHRISTIAN LIVING COMMUNITIESVolunteer SpecialistCentennial, COAt CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices. Working in conjunction with various community staff members, matches volunteer interests, abilities and availability to the needs of the residents and staff.
Volunteer Application - Estes Park Center (2026) YMCA OF THE ROCKIESVolunteer Application - Estes Park Center (2026)COGENERAL YMCA OF THE ROCKIES REQUIREMENTS: • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions • Uphold the YMCA of the Rockies Mission, policies, and programs. We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all.
Community Volunteer Sunrise RanchCommunity VolunteerLoveland, COPart timeMedia Team tasks may include but are not limited to the following: Serve with the intention of creating an invitation for and capturing the transformational experience of Sunrise Ranch, its guests, and the community at large. Garden/Greenhouse tasks may include but are not limited to the following: Serve with the intention of providing nutrient-dense produce to support the health and well-being of Sunrise Ranch, its guests, and the community at large.
On-Call Administrative Support Assistant III - Volunteer Program - Denver Parks and Recreation City & County of DenverOn-Call Administrative Support Assistant III - Volunteer Program - Denver Parks and RecreationDenver, CO$21.26–$25 / hourSpecifically, as the Administrative Support Assistant III you will: Examine and evaluate a variety of information to determine correctness, completeness, and adherence to program requirements; verify and correct information as needed. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise.
NewVolunteer Engagement Specialist Rocky Mountain Public MediaVolunteer Engagement SpecialistDenver, COThis position oversees the day-to-day administration of the volunteer program by recruiting, onboarding, scheduling, communicating with, training and recognizing volunteers who support events, fundraising activities, promotional outreach, productions and station initiatives. The Volunteer Engagement Specialist works closely with internal departments to understand volunteer needs and ensures every event is appropriately staffed, trained with engaged volunteers and volunteer captains.
Branch Customer Service Representative -Aurora, CO AAA Southern New EnglandBranch Customer Service Representative -Aurora, COAurora, COBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
Licensed Branch Customer Service and Sales Rep - Wheatridge, CO AAA Southern New EnglandLicensed Branch Customer Service and Sales Rep - Wheatridge, COCOProvides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
Licensed Branch Customer Service and Sales Rep - Denver Cherry Creek Auto Club GroupLicensed Branch Customer Service and Sales Rep - Denver Cherry CreekDenver, Colorado$23–$25.50 / hourBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
Licensed Branch Customer Service and Sales Rep - Wheat Ridge, CO Auto Club GroupLicensed Branch Customer Service and Sales Rep - Wheat Ridge, CODenver, Colorado$23–$25.50 / hourBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insuredsregardingdelinquent memberships, late premiums, reinstatements, and cancellations.
Licensed Branch Customer Service And Sales Rep - Wheat Ridge, CO AAA Southern New EnglandLicensed Branch Customer Service And Sales Rep - Wheat Ridge, CODenver, CO$23–$25.50 / hourBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceDenver, COWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Volunteer Application - Estes Park Center (2026) YMCA of the RockiesVolunteer Application - Estes Park Center (2026)Estes Park, COOUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. GENERAL YMCA OF THE ROCKIES REQUIREMENTS: Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
NewVolunteer Arts and Enrichment SOUTH SUBURBAN PARK & RECREATION DISTRICTVolunteer Arts and EnrichmentCentennial, COThis person may monitor classes or programs, clean studio equipment and facilities, sets up the concessions table, sells the concessions, collects tickets at the door, facilitates art projects, provides positive customer service and is generally available to answer any questions or get maintenance help if needed. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center.
Blood Collection Staff - Customer Service American Red Cross Blood ServicesBlood Collection Staff - Customer ServiceDenver, COAmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Vault Teller/Customer Service (Spanish Bilingual) - 131 MoneytreeVault Teller/Customer Service (Spanish Bilingual) - 131Aurora, CO$20.50–$25.50 / hourExplore a Moneytree career (moneytreeinc.com/careers) today, see why we’ve been named one of the Best Places to Work, and check out our unbeatable benefits package (moneytreeinc.com/benefits). As a Moneytree Branch Vault Teller - Spanish Bilingual , your primary responsibility is to provide personalized and friendly service to meet our customers' financial needs.
Vault Teller/Customer Service (Spanish Bilingual) - 113 MoneytreeVault Teller/Customer Service (Spanish Bilingual) - 113Englewood, CO$20.50–$25.50 / hourExplore a Moneytree career (moneytreeinc.com/careers) today, see why we’ve been named one of the Best Places to Work, and check out our unbeatable benefits package (moneytreeinc.com/benefits). As a Moneytree Branch Vault Teller - Spanish Bilingual , your primary responsibility is to provide personalized and friendly service to meet our customers' financial needs.
NewVolunteer, Arts and Enrichment South Suburban Parks and RecreationVolunteer, Arts and EnrichmentCentennial, COThis person may monitor classes or programs, clean studio equipment and facilities, sets up the concessions table, sells the concessions, collects tickets at the door, facilitates art projects, provides positive customer service and is generally available to answer any questions or get maintenance help if needed. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center.
Customer Service Representative Jost ADKCustomer Service RepresentativeLakewood, ColoradoJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Customer Service and Support Supervisor - Community Planning and Development City & County of DenverCustomer Service and Support Supervisor - Community Planning and DevelopmentDenver, CO$60,064–$79,584 / yearWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
Customer Service Administrative Assistant - Community Planning and Development City & County of DenverCustomer Service Administrative Assistant - Community Planning and DevelopmentDenver, CO$22.53–$28.17 / hourWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
Customer Service And Support Supervisor - Community Planning And Development City & County of Denver, COCustomer Service And Support Supervisor - Community Planning And DevelopmentDenver, CO$60,064–$79,584 / yearWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
Customer Service Administrative Assistant - Community Planning And Development City & County of Denver, COCustomer Service Administrative Assistant - Community Planning And DevelopmentDenver, CO$22.53–$28.17 / hourWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
Volunteer Opportunity (Unpaid) Beth Israel At Shalom Park (inc)Volunteer Opportunity (Unpaid)Aurora, COProgram Ideas: Automobiles, Poker, Sports, Sports Trivia, Politics/Current Events or any other area of interest or knowledge you can share with the male residents. Craft Leader Duties: To provide a creative outlet for residents and to maintain fine motor skills.
NewCustomer Service Representative Planet FitnessCustomer Service RepresentativeDenver, COThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Customer Service Representative - State Farm Agent Team Member Laura Leier - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberHighlands Ranch, COFull timeAs a Customer Service Representative - State Farm Agent Team Member with Laura Leier - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewOFFICE RECORDS MANAGER/PROGRAMS VOLUNTEER The GEO GroupOFFICE RECORDS MANAGER/PROGRAMS VOLUNTEERHudson, ColoradoFull timeFrom the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. The Office Records Manager/Programs Volunteer Coordinator manages the functions and staff responsible for the recreation, classification, education, volunteer and library areas.
Volunteer Coordinator Engineers Without Borders USAVolunteer CoordinatorDenver, Colorado$60,000–$65,000 / yearProvide general project and volunteer support across programs, including responding to volunteer inquiries, assisting with staff requests, and helping volunteers navigate participation opportunities. Support the newly established fellowship program that prepares emerging engineers and practitioners for responsible humanitarian work by embedding them in a medium-term placement with a local NGO partner.
After-Hours 11th Hour Hospice Volunteer Bloom HealthcareAfter-Hours 11th Hour Hospice VolunteerDenver Metro, COThese volunteers provide a calming presence for patients who are nearing end of life and offer supportive companionship to families during evenings, nights, weekends, and other after-hours times. Due to the nature of after-hours care, volunteers must be comfortable working more independently while maintaining close communication with the on-call hospice team.
Hospice Volunteer Bloom HealthcareHospice VolunteerHighlands Ranch, COVolunteers play a crucial role in enriching the lives of our patients by offering valuable companionship and specialized therapies, including music therapy, pet therapy, and other alternative therapies. We are committed to enhancing the quality of life for people facing terminal illness by offering a comprehensive range of specialized care services.
Volunteer Opportunity (Unpaid) Shalom ParkVolunteer Opportunity (Unpaid)Aurora, ColoradoProgram Ideas: Automobiles, Poker, Sports, Sports Trivia, Politics/Current Events or any other area of interest or knowledge you can share with the male residents. Assist residents in picking out different books and magazines Once a week; time and day are flexible, but need to be kept consistent week to week.
Volunteer (under age 18) Shalom ParkVolunteer (under age 18)Aurora, ColoradoProgram Ideas: Automobiles, Poker, Sports, Sports Trivia, Politics/Current Events or any other area of interest or knowledge you can share with the male residents. Assist residents in picking out different books and magazines Once a week; time and day are flexible, but need to be kept consistent week to week.
Volunteer as Friendly Visitor/Companion - Alden of Waterford (Hospice Patient) Rainbow Hospice and Palliative CareVolunteer as Friendly Visitor/Companion - Alden of Waterford (Hospice Patient)Aurora, ColoradoPatient care volunteers work directly with Rainbow Hospice patients and families to provide support to patients in-home, at the Inpatient Unit, or in a Long Term Care Facility. Responsibilities may include: Assists the patient/family by providing respite, friendly visits, or essential services i.e. errands, shopping, light housekeeping, etc.
Volunteer as Companion/Friendly Visitor - Home Hospice Patient Support Rainbow Hospice and Palliative CareVolunteer as Companion/Friendly Visitor - Home Hospice Patient SupportAurora, ColoradoPatient care volunteers work directly with Rainbow Hospice patients and families to provide support to patients in-home, at the Inpatient Unit, or in a Long Term Care Facility. Responsibilities may include: Assists the patient/family by providing respite, friendly visits, or essential services i.e. errands, shopping, light housekeeping, etc.
Volunteer/Friendly Visitor - Fox Knoll ALF (Hospice Patient) Rainbow Hospice and Palliative CareVolunteer/Friendly Visitor - Fox Knoll ALF (Hospice Patient)Aurora, ColoradoPatient care volunteers work directly with Rainbow Hospice patients and families to provide support to patients in-home, at the Inpatient Unit, or in a Long Term Care Facility. Responsibilities may include: Assists the patient/family by providing respite, friendly visits, or essential services i.e. errands, shopping, light housekeeping, etc.
Pet Therapy Hospice Volunteer Rainbow Hospice and Palliative CarePet Therapy Hospice VolunteerAurora, ColoradoPatient Support with a pet companion volunteers are part of the interdisciplinary team and provide support in various settings including the home, in-patient units, and skilled nursing facilities. Pet owner with successful completion of pet therapy certificate accepted from a nationally recognized organization such as Pet Partners or Therapy Dogs International (TDI ® ).
Volunteer Manager FOOD BANK FOR LARIMER COUNTYVolunteer ManagerLoveland, COKey Qualifications: Experience in volunteer coordination, human resources, recruiting, or nonprofit organization management strongly preferred Exceptional organizational and time management skills, with the ability to balance competing priorities in a fast-paced, frequently shifting environment Strong interpersonal and communication skills, including generational and cultural competency and sensitivity to diverse perspectives Proficiency in Microsoft Office Suite and database systems; familiarity with volunteer management software (such as Volgistics or Volunteer Hub) a plus Bilingual in English and Spanish preferred; must be able to read, write, speak, and understand English at a professional level. Since 1984, we''ve been the only Feeding America food clearinghouse in the county operating no-cost markets in Fort Collins and Loveland, a Mobile Market, and a Nutritious Kitchen serving children and seniors all in pursuit of one vision: a hunger-free Larimer County.
Events and Ministry Coordinator (Onsite, Volunteer) Apartment LifeEvents and Ministry Coordinator (Onsite, Volunteer)Denver, ColoradoWe are seeking mission-minded, highly relational, and responsiblecoordinators who enjoy meeting new people, planning social activities, and helping people experience God's unconditional love. Job Duties and Responsibilities Plan and host 2 events each month for the residents in the apartment community with the purpose of caring for and connecting with residents, connecting residents to one another and to services or local businesses in the wider community.
Manager, Customer Solutions RXO IncManager, Customer SolutionsDenver, CO$70,000–$85,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
NewStrategy & Business Analysis Senior Manager, Customer Office ProofpointStrategy & Business Analysis Senior Manager, Customer OfficeDenver, CO$166,500–$244,200 / yearProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services.
Senior Customer Success Manager Crusoe EnergySenior Customer Success ManagerDenver, CO$190,000–$215,000 / yearWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals.
Customer Success Manager Crusoe EnergyCustomer Success ManagerDenver, CO$155,000–$175,000 / yearWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals.
Part Time Guest Services Coordinator - Theodora Family Hotel (Bilingual) Volunteers of America - ColoradoPart Time Guest Services Coordinator - Theodora Family Hotel (Bilingual)Denver, COJob duties include supporting appropriate housing stability; ensuring client needs are met, maintaining the safety and wellbeing of all residents, maintaining the cleanliness of the facility, coordinating activities, maintaining client files and program data entry/ maintenance. Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
Customer Engagement Representative - Animal Health - West/Mountain Cencora IncCustomer Engagement Representative - Animal Health - West/MountainDenver, CO$43,300–$79,310 / yearmeetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery. Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.