Hershey's Chocolate World requires a focus on exceptional customer service and expects employees to be: approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and provide general information to guests with a high level of professionalism. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day.